Technical Support Scientist at 10xgenomics

10xgenomics

California, USA (Remote)·2h ago

Mid LevelFull-time

Salary Range

$102,000 - $138,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Support Scientist to join our Global Support Team at 10x Genomics. This role involves delivering world-class customer experience for our products, providing scientific expertise, troubleshooting guidance, and technical content development. You will collaborate with internal teams and directly support customers at leading academic, research, and industry institutions.

Key Responsibilities

→Provide expert scientific guidance on the use and applications of 10x Genomics products.
→Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams.
→Partner with Field Applications and Customers to resolve application and instrument-related issues, escalating as appropriate.
→Log, track, and manage customer cases, ensuring timely follow-up and resolution.
→Lead and participate in the escalation process, collaborating with cross-functional teams including R&D, Product Management, Quality, Manufacturing, and Engineering.
→Serve as the Voice of the Customer, distilling and communicating feedback to internal teams to enhance products and processes.
→Create and refine technical documentation, training resources, and other customer-facing materials.

Requirements

✓Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with >3 years of relevant experience.
✓Strong background in troubleshooting experimental workflows in a laboratory setting.
✓Excellent analytical, problem-solving, and interpersonal skills.
✓Exceptional written and verbal communication, including the ability to explain complex concepts clearly.
✓Ability to work independently and collaboratively in a fast-paced, dynamic environment while maintaining a positive attitude.
✓Willingness to travel up to 10%.