Staff Business Program Manager, New Product Introduction at 1password

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. At 1Password, our vision is to build a safer, simpler digital future for everyone. We want to be the universal source for identities and credentials, providing trusted access in the simplest and safest way for people and their agents. As we expand the capabilities and ecosystem that support this vision, delivering new product experiences requires strong operational coordination across Product, Engineering, and cross-functional teams. The Staff Business Program Manager (BPM), New Product Introduction plays a critical role in bringing ecosystem-connected roadmap initiatives to life. This role is responsible for operationalizing technical partner-facing initiatives that support the product roadmap and ensuring new capabilities move from concept to launch with clarity, alignment, and operational rigor. The BPM drives end-to-end execution planning for ecosystem-dependent roadmap milestones, including 0→1 product introductions. They build scalable operating mechanisms and align cross-functional teams to deliver these initiatives on time with clear ownership and accountability. This is a remote opportunity within Canada and the US. Role clarity: what this role is / is not This role focuses on - Ecosystem operations leadership - Operating model ownership for partner-connected roadmap work - Cross-functional execution and launch readiness - Risk, dependency, and timeline management aligned to roadmap outcomes This role does not own - Partnerships strategy - Partner relationship management - Deal negotiation or sourcing - Commercial outcomes Responsibilities: Own NPI operations as a program (end-to-end) - Define and run the operating model for ecosystem operations tied to the product roadmap, including intake, prioritization, tracking, SLAs, and escalation paths. - Establish measurable expectations for what “ecosystem ready” means for roadmap milestones and launch moments. - Coordinate cross-functional execution across Product, Engineering, and supporting teams to ensure partner-connected initiatives move forward predictably and on schedule. Lead cross-functional readiness for launches and communications moments - Drive integrated readiness plans with Product and Engineering leadership and key cross-functional partners (Comms/PR, Brand, Legal, Marketing, etc.). - Ensure partner-related operational deliverables are completed on time, including: - logo approvals and brand usage compliance for announcements and press releases - quote collection and approval workflows for PR moments and events - asset tracking and version control for time-sensitive communications Drive external engagements involving ecosystem partners - Own end-to-end logistics and preparation for relevant external events and engagements, ensuring EPD (Engineering, Product, Design) has clear goals, talking points, and aligned internal support. - Deliver key EPD messages in external stakeholder interactions; representing the perspective and strategy and EPD leaders, capturing outcomes and driving timely internal follow-through on commitments, approvals, and next steps. Build scalable processes, tooling, and documentation - Create lightweight, repeatable playbooks and templates that reduce friction and improve consistency across teams. - Identify systemic bottlenecks and implement improvements (for example: clearer approval workflows, standardized intake forms, readiness checklists, and status reporting). - Anticipate risks and coordinate mitigation plans before issues impact delivery. - Escalate with clear context, options, and recommendations when tradeoffs are needed (scope, timing, or sequencing). Qualifications (required) - 6+ years of relevant experience in program management, business operations, or equivalent cross-functional delivery roles in a product/technology environment. - Demonstrated ability to lead complex, cross-functional programs with multiple stakeholders, dependencies, and deadlines. - Strong operational judgment, including comfort working with ambiguity and improving systems that are still forming. - Excellent written communication skills, including the ability to clearly document decisions, share status updates, and create process documentation. Qualifications (preferred) - Experience supporting product launches and go-to-market readiness efforts, particularly where approvals and external-facing assets are involved. - Familiarity with brand, PR, and legal review processes (for example: logo usage, quotes, embargoed announcements). - Experience operating in incubation or early-stage environments where priorities shift quickly and processes need to be built as you go. - Familiarity with startup and developer ecosystems (founders, developer communities, accelerators, meetups, and partner events). - San Francisco Bay Area-based (preferred), to support in-person participation in key external stakeholder moments and events; openness to occasional travel. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $128,000 CAD and $186,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone [Upgrade to PRO to see link] Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [Upgrade to PRO to see contact] and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here [Upgrade to PRO to see link] for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form [Upgrade to PRO to see link] For additional information see our Candidate Privacy Notice [Upgrade to PRO to see link]