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ManagerFull-timeRustAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Onboarding Manager to join our team at 3E. This role involves guiding new customers through a structured onboarding journey, managing implementation projects, and supporting compliance, safety, and sustainability efforts for global companies.
Key Responsibilities
- →Own the Customer Onboarding Experience
- →Manage and lead onboarding for new customers from kickoff to successful adoption
- →Build and maintain tailored project plans aligned with customer goals
- →Deliver product training, facilitate check-ins, and drive onboarding milestones
- →Ensure customers feel supported, informed, and confident in using 3E products
- →Strengthen Customer Relationships
- →Establish early trust and rapport that lead to high satisfaction and retention
- →Proactively check in with customers to deepen product adoption and engagement
- →Help resolve onboarding issues directly or with internal support teams
- →Flag risks early and collaborate across teams to keep customers on track
Requirements
- ✓Bachelor’s degree or equivalent experience, with 3–5 years in Customer Success, Onboarding, Software Implementation, or Project Management—preferably within SaaS, software, or compliance/sustainability industries
- ✓Strong communication, relationship-building, and project coordination skills
- ✓Self-starter with excellent time management and attention to detail
- ✓Experience managing multiple priorities and meeting deadlines in a fast-paced environment
- ✓Comfort with virtual collaboration and CRM tools (e.g., Salesforce, HubSpot)
- ✓An eagerness to learn our products and processes quickly
- ✓Ability to travel up to 20% for customer meetings or events
Benefits
- ★Health, dental, and vision insurance
- ★Life insurance and disability coverage
- ★Open PTO and parental leave
- ★401(k) plan with company matching
- ★Employee assistance program
- ★Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
