Customer Success Manager at 3eco

About 3E: We are a mission-driven company dedicated to creating a safer and more sustainable world! 3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally. With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority. Are you ready to help shape the future? Join us! What You'll Do • Build trusted relationships with customer stakeholders across your assigned book of business • Partner closely with your Account Manager to support renewals, retention, and growth opportunities • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively • Execute customer success plans that align product value to each customer’s goals and priorities • Conduct proactive outreach and regular customer meetings to maintain engagement and momentum • Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals • Develop and execute action plans to mitigate risk and improve customer outcomes • Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience • Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners • Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery What Makes You a Great Fit • 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role • Experience in SaaS, technology, information services, or a similar environment • Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders • A customer-first mindset paired with strong business and commercial awareness • Experience driving product adoption, engagement, and customer outcomes • Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams • Strong communication skills, with the ability to explain value clearly and confidently • Comfort navigating ambiguity, shifting priorities, and a fast-paced environment • Ability to learn multiple products and become a strong generalist across a broad solution set Preferred qualifications • Experience supporting renewals, retention, or expansion within a recurring-revenue business • Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence • Experience using CRM and customer success tools such as Salesforce or similar platforms • Exposure to environmental, regulatory, compliance, or other complex B2B software environments • Experience supporting mid-market or enterprise customers • Experience working with geographically distributed customers and traveling for onsite meetings Location and travel This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel. Our US Benefits Include: - Health, dental, and vision insurance - Life insurance and disability coverage - Open PTO and parental leave - 401(k) plan with company matching - Employee assistance program - Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation please send an email to [Upgrade to PRO to see contact] Visit us at [Upgrade to PRO to see link]  Follow us at [Upgrade to PRO to see link] Privacy Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.