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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Manage and resolve technical support tickets of L1 & L2
- →Partner with the Business and Vendor team to prioritize support tickets
- →Write Unix/Linux/Windows commands
- →Facilitate effective and proactive communications with both internal and external customers
- →Test product-level functionality and new releases
- →Troubleshoot network, database, and software problems for client implementations
- →Configure system settings and options, and execute unit/integration/acceptance testing
- →Create rules and data transfer mappings using SQL query
- →Present technical overview of software applications and technical requirements to clients
- →Manage setup of technical environment for hosted clients
- →Work with Help Desk personnel to resolve client installation issues
Requirements
- ✓More than 5 years of experience as a Support Engineer in Banking Domain Applications/Production
- ✓Knowledge of using Command Prompt and its commands
- ✓Administration, including creating and restoring SQL backups
- ✓Data definition, data manipulation, data control, and transactional control
- ✓Knowledge on ITIL process and tools like ServiceNow
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About 3Pillar
3Pillar is a global technology solutions provider specializing in software development, product engineering, and digital transformation services. Headquartered in the United States with a strong international presence, the company has built a reputation for delivering innovative technology solutions since its inception. Operating at the intersection of cutting-edge technology and strategic business consulting, 3Pillar helps organizations navigate the complexities of digital innovation to achieve tangible business outcomes. Their approach combines deep technical expertise with a client-centric philosophy, enabling them to serve clients across various industries. The company offers a comprehensive suite of services including custom software development, product design, cloud engineering, and DevOps implementation. Key features of their offerings include agile methodologies, scalable architecture design, and a focus on emerging technologies such as AI and IoT. 3Pillar primarily targets enterprise clients and startups seeking to develop or enhance their digital products and platforms. Their solutions are tailored to address specific business challenges, from legacy system modernization to creating new digital experiences that drive customer engagement and operational efficiency. The company's expertise spans multiple sectors, including healthcare, finance, and consumer technology, where they leverage their technical prowess to deliver measurable value. Notable achievements include a strong track record of successful product launches and technology implementations for Fortune 500 companies. 3Pillar differentiates itself through its collaborative approach, where they function as an extension of their clients' teams, providing end-to-end support from concept to deployment. Their market position is reinforced by a team of highly skilled engineers and strategists who maintain a forward-thinking perspective on technology trends. By combining technical excellence with business acumen, 3Pillar has established itself as a trusted partner for organizations looking to leverage technology as a strategic differentiator in today's competitive landscape.
