Manager, SRE at 6sense

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. As an SRE Manager, you will be responsible for leading a team that ensures the scalability, reliability, and performance of 6sense’s core infrastructure and customer-facing services. This role combines people leadership, technical depth, and operational excellence. You will set the vision for reliability engineering, own the availability of critical systems, and foster a culture of proactive problem-solving and continuous improvement. You will partner with engineering, product, and security teams to design systems that are resilient by default, minimize downtime, and scale to meet our rapidly growing customer base. This is a high-impact leadership role with visibility across the organization. Key Responsibilities • Lead and Mentor: Manage, mentor, and grow a high-performing SRE team, fostering a culture of ownership, learning, and collaboration. • System Reliability: Own the availability, scalability, and performance of business-critical systems across production environments. • Incident Management: Define and improve incident response processes, ensuring quick mitigation and clear postmortems to drive learning and prevention. • Operational Excellence: Develop and track SLOs, SLIs, and SLAs, ensuring engineering teams meet reliability targets. • Automation & Tooling: Drive initiatives to automate manual operations, improve observability, and reduce toil. • Collaboration: Work closely with software engineering, platform, and security teams to build reliable, secure, and scalable systems. • Capacity & Cost Planning: Anticipate growth and ensure systems scale efficiently while keeping infrastructure costs under control. • Continuous Improvement: Champion reliability best practices, chaos testing, and capacity planning to evolve systems proactively. • On-Call Health: Maintain a healthy on-call rotation that balances coverage with team well-being. Qualifications • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. • 8+ years of experience in Site Reliability Engineering, DevOps, or Production Engineering, with at least 2+ years in a people management or tech lead role. • Strong understanding of distributed systems, cloud infrastructure (AWS preferred), container orchestration (Kubernetes), and networking fundamentals. • Expertise in observability platforms (Datadog, Prometheus, OpenTelemetry) and incident management best practices. • Proficiency with automation/scripting (Python, Go, or similar) and infrastructure-as-code (Terraform, Pulumi). • Experience defining and driving SLO/SLI-based reliability strategies. • Excellent problem-solving skills and ability to lead teams through complex production incidents. • Exceptional communication skills, with the ability to collaborate with engineering and business stakeholders. • Passion for building resilient systems and enabling teams to deliver software quickly and safely. Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [Upgrade to PRO to see contact]. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to [Upgrade to PRO to see contact]