Community Customer Support Coordinator at A Place For Mom

The Community Content Coordinator ensures that A Place for Mom has the most valuable and up-to-date information about our national network of Community Customers, with a strong emphasis on pricing. This critical data is then used to build high-impact SEO/AIO campaigns and informs our field sales teams about the offerings of each individual community to drive sales conversion rates. Key Responsibilities: - Partner with key stakeholders at our largest accounts to keep pricing and content up to date and to collect new data types as needed - Work closely with Account Management for contact verification and to attain customer buy-in - Upload new pricing & other data from assigned accounts into A Place for Mom’s database manually and via bulk upload tools - Manage customer outreach via email, phone, and SMS in Salesforce and Outlook - Meet weekly outreach and pricing update goals and log details in Salesforce - Track pricing collection in Salesforce via Cases - Utilize tools like Salesforce, Zendesk, and Tableau to maintain efficiency - Perform basic troubleshooting when necessary and follow defined escalation path Required Skills and Competencies: - Process oriented: ability to think strategically about the best solution when faced with challenges or escalations - Demonstrate ownership: ability to learn quickly, be proactive, and assume ownership for project success - Analytical mindset: ability compile data from a variety of sources identify performance gaps and diagnose drivers to improve team performance. Comfortable running reports using Excel. - Customer focused: empathic and committed to resolving customer requests and concerns in timely and professional manner - Communicate effectively: delivers clear, concise and compelling messages, including strong professional writing skills and phone presence. Education Requirements: - Bachelor’s degree - Proficiency in Microsoft Excel - 1-2 years experience in customer support or sales Compensation: - Base Salary: $24.00 an hour - Benefits: - 401(k) plus match - Dental Insurance - Health Insurance - Vision Insurance - Paid Time Off #LI-JR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other. We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: - Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. - Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. - Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. - Win The Right Way: We see organizational integrity as the foundation for how we operate. - Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify [Upgrade to PRO to see link]