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ManagerFull-timeGit
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Home Care Customer Success Manager to join our team. This role focuses on helping home care agencies succeed by driving conversion of A Place for Mom’s referrals and building strong relationships with customers.
Key Responsibilities
- →Deliver growth for your designated portfolio of home care customers by driving conversion of referrals
- →Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction
- →Drive a quick ramp-up of new home care customers and accelerate their effectiveness in converting A Place for Mom referrals to care
- →Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals
- →Increase revenue by increasing monthly referral volume and upselling additional products
- →Conduct regular review of referrals and results via call or video conference
- →Promote the adoption and consistent use of the Home Care Partner Portal
- →Resolve invoice disputes fairly and equitably
- →Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market
- →Assist with maintaining the database of all home care agencies
Requirements
- ✓Bachelor’s degree preferred
- ✓3-5+ years of sales/account management experience
- ✓Demonstrated experience in the senior care industry or other relevant experience
- ✓A strong track record of supporting and servicing a broad portfolio of indirect channel partners
- ✓Proven problem-solving abilities
- ✓Ability to deliver results while working in a highly independent and fast-paced environment
- ✓Experience working in a metrics driven environment
- ✓Excellent communication and presentation skills
- ✓Excellent customer service, coaching and training skills
- ✓Strong computer skills necessary, including Word, Excel and PowerPoint
- ✓Willingness to travel and attend various conferences (about 10% of the time)
Benefits
Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off
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