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IT Support Specialist at A1%20garage%20door%20service
A1%20garage%20door%20servicePhoenix Headquarters·1h ago
Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Specialist to join our team. This role focuses on providing seamless support to staff on the corporate campus in Phoenix, Arizona, remote users across the United States, and field service technicians working seven days per week.
Key Responsibilities
- →Execute daily tasks of onboarding and offboarding users
- →Prepare, configure, and deploy computer hardware and mobile devices for new hires
- →Act as the primary responder for IT issues via phone, email, and walk-ups
- →Maintain an accurate and real-time inventory of all company assets
- →Document work meticulously in tickets and contribute to the internal Knowledge Base
Requirements
- ✓1–3 years of experience in a technical support or helpdesk role
- ✓Demonstrated troubleshooting skills for Windows and MacOS PCs
- ✓Practical familiarity with Microsoft 365 and a basic understanding of Microsoft Entra ID, Exchange Online
- ✓Strong documentation skills for ticketing and asset tracking
- ✓Must be available 8:00 AM – 5:00 PM M-F in-office and willing to participate in an on-call rotation
- ✓Exceptional interpersonal skills and the patience to help non-technical users
- ✓Ability to remain stationary for long periods of computer work and lift equipment up to 50 pounds
Benefits
- ★Medical, dental, vision, 401K
- ★Paid Time Off
- ★Weekly Pay
- ★Internal Promotion opportunities
- ★Company swag
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