Bilingual Family Empowerment Associate at Abby Care

Abby Care

San Salvador·13h ago

Mid LevelFull-timeRustAWSGitGo

Salary Range

$72,250 - $97,750 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

Abby Care is seeking a Bilingual Family Empowerment Associate to serve as the primary point of contact for caregivers throughout their training program. This role requires exceptional communication skills, empathy, and the ability to explain complex processes in a simple and supportive way.

Key Responsibilities

→Serve as the main point of contact for caregivers during the training process
→Communicate regularly with caregivers via phone, text, and email to provide guidance and updates
→Clearly explain program processes, requirements, and next steps in a non-technical way
→Answer caregiver questions and address concerns with empathy and patience
→Build trusting relationships with families from diverse backgrounds
→Support and motivate caregivers throughout the training process
→Adapt communication style based on each caregiver’s unique needs
→Identify barriers that may prevent caregivers from completing the program
→Manage and track caregiver documentation requirements
→Ensure all documents are collected, reviewed, and accurately recorded
→Maintain clear and organized records of caregiver communications and progress
→Act as a logistical hub by coordinating information between caregivers and internal teams

Requirements

✓Fluent in English and Spanish
✓2+ years of experience in coaching, teaching, or mentoring
✓Excellent verbal and written communication skills
✓Strong phone presence and ability to build rapport with caregivers
✓Ability to explain complex information in a clear, simple, and supportive manner
✓Strong problem-solving and critical thinking skills
✓Ability to adapt to each caregiver’s unique situation
✓Comfortable working with families facing socioeconomic challenges
✓Excellent multitasking and organizational abilities
✓Strong documentation and record-keeping skills
✓Experience with communication and CRM tools preferred
✓Experience with Regal and Salesforce a plus
✓Proficiency in spreadsheets and basic digital tools