Loading...
Customer Success Manager, MidMarket Southwest at Abnormalsecurity
AbnormalsecurityRemote - USA·15h ago
ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager at Abnormal AI to serve as the primary liaison between customers and internal teams. This role focuses on successful onboarding, adoption, and ongoing value delivery.
Key Responsibilities
- →Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption
- →Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics
- →Understand customers’ industries, goals, and challenges to provide tailored recommendations
- →Promote awareness and usage of key platform features, provide ongoing education
- →Proactively monitor customer health, manage escalations, and collaborate with cross-functional teams
- →Maintain expert knowledge of the product roadmap and communicate relevant updates
- →Coordinate with internal teams to develop and execute customer success plans
Requirements
- ✓5+ years of Customer Success experience, ideally in enterprise SaaS
- ✓Proven ability to manage large customer portfolios and develop long-term relationships
- ✓Excellent communication, presentation, and organizational skills
- ✓Strong problem-solving skills and experience resolving escalations
- ✓Proficiency with CRM and case management tools such as Salesforce and Jira
- ✓Technical proficiency related to internet technologies, networking, and email security products
- ✓Bachelor’s degree in Computer Science, Engineering, or a related technical discipline
Benefits
- ★Eligibility for bonus and restricted stock units (RSUs)
Free to sign up. Takes 30 seconds.
