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Senior/Expert Technical Account Manager (all genders) at ABOUTYOUGmbH
ABOUTYOUGmbHHamburg, de·17h ago
Entry LevelFull-timeRust
Salary Range
$35,700 - $48,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities. Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap.
This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.
 
• Own and manage 5-10 enterprise customer relationships from a technical perspective.
• Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions.
• Translate complex customer requirements into actionable feature requests and influence internal product roadmaps.
• Map customer business needs to existing product features and proactively drive adoption.
• Coordinate technical escalations in collaboration with solution engineering, support, and product teams.
• Lead technical QBRs, integration reviews, and roadmap alignment workshops.
• Monitor platform health, usage, and KPIs for your accounts and recommend improvements.
• Partner closely with Key Account Managers, Product Management, Engineering, and Sales.
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About ABOUTYOUGmbH
ABOUTYOUGmbH is a German company operating in the e-commerce and fashion industry, specializing in providing personalized online shopping experiences. The name suggests a focus on individual customer preferences and self-expression, aligning with contemporary trends in digital retail. While the exact founding date is not specified, the company’s name and domain indicate a modern approach to fashion retail, likely established in the digital era to cater to tech-savvy consumers. ABOUTYOUGmbH likely leverages data-driven insights to tailor its offerings, reflecting a commitment to customer-centric solutions in a competitive market. The company’s main products and services include a curated selection of fashion items, beauty products, and lifestyle accessories, all designed to reflect the customer’s personal style. Key features of its platform may include advanced recommendation algorithms, user-friendly interfaces, and seamless integration of social media for sharing and discovery. ABOUTYOUGmbH targets a diverse audience, particularly young adults and fashion enthusiasts who value convenience, personalization, and trend-aware selections. Its services are likely optimized for online engagement, with a focus on creating an immersive and interactive shopping journey. Notable achievements for ABOUTYOUGmbH may include rapid growth in user base and market share, driven by its innovative use of technology to enhance customer experience. The company’s unique value proposition lies in its ability to blend fashion expertise with digital innovation, offering a platform where personal style is both celebrated and simplified. By prioritizing individuality and ease of use, ABOUTYOUGmbH has positioned itself as a forward-thinking player in the fashion e-commerce space, differentiating itself through its adaptive and customer-focused approach.
