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SeniorFull-time
Salary Range
$92,820 - $125,580 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Du untersuchst technische Probleme, die von Enterprise Kund:innen gemeldet werden, analysierst Symptome, bildest Hypothesen und gehst den Ursachen systematisch auf den Grund
• Einsatz von Observability Tools wie Datadog, einschließlich Logs, Traces, Metriken und Dashboards, um Fehler in verteilten Systemen zu diagnostizieren
• Du analysierst Code über mehrere Repositories hinweg, um Hypothesen zu validieren und Request Flows nachzuvollziehen
• Bei Bedarf führst du Datenbankabfragen durch, um Systemzustände zu überprüfen und Probleme reproduzierbar zu machen
• Verantwortung für Tickets entlang der gesamten Eskalationskette zwischen Support und Engineering, von der Aufnahme bis zur finalen Lösung
• Du kommunizierst proaktiv und professionell mit Enterprise Kund:innen, gibst strukturierte Updates, definierst klare nächste Schritte und sorgst für ein gutes Erwartungsmanagement
• Enge Zusammenarbeit mit Engineering Teams im Eskalationsfall, inklusive klarer Problemdefinition, Bereitstellung reproduzierbarer Erkenntnisse und Vertretung der Kund:innenperspektive
• Du dokumentierst deine Erkenntnisse, trägst zur internen Wissensbasis bei und hilfst dabei, wiederkehrende Muster zu erkennen und nachhaltige Verbesserungen voranzutreiben
• Teilnahme an einer rotierenden Rufbereitschaft für kritische Incidents, auch abends und an Wochenenden, um Enterprise Kund:innen auch außerhalb der regulären Arbeitszeiten zu unterstützen
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About ABOUTYOUGmbH
ABOUTYOUGmbH is a German company operating in the e-commerce and fashion industry, specializing in providing personalized online shopping experiences. The name suggests a focus on individual customer preferences and self-expression, aligning with contemporary trends in digital retail. While the exact founding date is not specified, the company’s name and domain indicate a modern approach to fashion retail, likely established in the digital era to cater to tech-savvy consumers. ABOUTYOUGmbH likely leverages data-driven insights to tailor its offerings, reflecting a commitment to customer-centric solutions in a competitive market. The company’s main products and services include a curated selection of fashion items, beauty products, and lifestyle accessories, all designed to reflect the customer’s personal style. Key features of its platform may include advanced recommendation algorithms, user-friendly interfaces, and seamless integration of social media for sharing and discovery. ABOUTYOUGmbH targets a diverse audience, particularly young adults and fashion enthusiasts who value convenience, personalization, and trend-aware selections. Its services are likely optimized for online engagement, with a focus on creating an immersive and interactive shopping journey. Notable achievements for ABOUTYOUGmbH may include rapid growth in user base and market share, driven by its innovative use of technology to enhance customer experience. The company’s unique value proposition lies in its ability to blend fashion expertise with digital innovation, offering a platform where personal style is both celebrated and simplified. By prioritizing individuality and ease of use, ABOUTYOUGmbH has positioned itself as a forward-thinking player in the fashion e-commerce space, differentiating itself through its adaptive and customer-focused approach.
