Implementation Manager - Enterprise & Commercial Accounts at Abridge

Abridge

NYC Office·6d ago

ManagerFull-timeRustGoAI

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Implementation Manager to join Abridge, a company transforming healthcare delivery experiences with generative AI. This role will play a critical part in ensuring the successful deployment and implementation of Abridge products and services with customers.

Key Responsibilities

→Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments
→Create, coordinate, and execute project plans in collaboration with internal and external teams
→Lead through project phases including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
→Identify and manage project risks and issues, developing contingency plans as needed
→Communicate project progress and issues to stakeholders in a timely and transparent manner
→Develop and execute comprehensive testing plans with strategic partners
→Collaborate with support and operational management to identify and implement process improvements
→Participate in creating repeatable processes that scale with the growing number of implementations

Requirements

✓Track record of driving successful healthcare technology implementation projects
✓Strong communication skills with the ability to synthesize information concisely
✓Highly organized and detail-oriented with the ability to manage multiple priorities
✓Results-driven with a focus on efficiency and continuous process improvement
✓Experience implementing electronic record systems and leading through build and testing phases
✓3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies