Technical Account Manager - Acceldata Data Observability Cloud (ADOC) at acceldata

About the Role:   Our TECHNICAL ACCOUNT MANAGER are customer-facing technical advisor and architect responsible for owning long-term customer technical success and value realisation for Acceldata’s strategic enterprise accounts.   Our TAM acts as a trusted technical advisor and architect, partnering closely with Strategic Account Managers (SAMs), Product, and Engineering to translate customer business priorities into multi-quarter technical success plans, align product capabilities to customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on customer & Acceldata outcomes.   Key Responsibilities: Technical Leadership & Solutions Architecture • Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs. • Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions. • Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments. • Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments. • Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction. • Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices. • Travel to customer sites as needed to deliver deep technical engagement and business impact. • Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success. Customer Success & Value Ownership • Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products. • Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters). • Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction. • Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks. • Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives. • Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership. Required Technical Skills • Strong expertise in enterprise data platforms and distributed systems (Data & Control plane architectures). • Deep understanding of data pipelines and metadata management, data observability, lineage, and governance. • Familiarity with data quality, data catalog and governance tools like Informatica, Collibra, Alation, Atlan etc • Experience working across AWS, Azure, or GCP environments. • Experience with modern cloud data platforms such as Databricks, Snowflake is bonus. • Hands-on experience with: - Apache Spark, Kafka and other open source big data platform technologies. - Kubernetes and containerized workloads. Required Professional & Consulting Skills • Strong consultative mindset with enterprise customers • Ability to translate business outcomes into technical architectures • Executive-level communication and stakeholder management skills • Proven ability to manage multiple complex customers simultaneously • Comfortable influencing Product and Engineering through structured inputs EXPERIENCE & EDUCATION • 12+ years of experience in enterprise data management or data platforms • Prior experience as a Solution Architect in a data platform or data management company strongly preferred • Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired • Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)