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Event Operations Manager (Banquets) - 12 months contact at AccorHotel
AccorHotelCalgary, AB, ca·4h ago
SeniorFull-time
Salary Range
$43,095 - $58,305 /year
This salary is estimated based on similar roles. The actual salary may vary.
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Event Operations Manager (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. This leadership position will help oversee the day-to-day execution of all events within the newly renovated Event space at the hotel, the executive boardroom on Fairmont Gold level and multiple off-site catering events throughout the year. Reporting to the Director, Event Operations.
Key Responsibilities
• Oversee the daily event operations in the hotel by adhering to established policies, procedures, and client Banquet Event Orders
• Manage the service colleagues (Servers and Porters) and Event Operations Supervisors during your shift to ensure event execution at a luxury level
• Support the development and enhancement of service standards by meticulously managing departmental Standard Operating Procedures and paying exceptional attention to detail.
• Strengthen the leadership abilities of Event Operations Supervisors, fostering skills in decision-making, performance management, function planning, process analysis, and building a sense of urgency and ownership
• Foster effective communication and collaborative relationships with all Leaders, Colleagues, and Supervisors within the Event Operations Department
• Evaluate procedures, policies, and operational methods regularly, recommending improvements as necessary
• Contribute to the department's financial success by monitoring productivity, revenue, and costs, and proactively implementing suitable programs or procedures
• Coordinate with other Food and Beverage departments to ensure resource sharing and unified operations across the division
• Promote a strong safety culture within the department, ensuring adherence to Health and Safety standards
• Operate in compliance with the Collective Agreement, being well-versed in its articles and maintaining positive employee relations
• Meet or exceed all targeted objectives related to our organizational pillars
• Flexibility to support and work across our various food & beverage outlets as business needs require
