IT Support Associate at Accurx

HEALTHCARE SYSTEMS ARE STRUGGLING; OUR SOLUTION IS COMMUNICATION. We have a bold vision: everyone involved in a patient’s care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better. We are solving one of the biggest challenges of our generation, and to do this, we need the best talent possible to help us raise the bar… this is where you come in. Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals, impacting millions of lives. As a IT Support Associate your role will be mission critical and you will be central to shaping the core communication infrastructure of the NHS. You'll directly enable faster, safer, and more accessible patient care. You’ll ensure our teams have the tools, access, and support they need to build products that improve healthcare for millions of patients across the UK. This is a brilliant opportunity to start or accelerate your IT career in a fast-growing health tech company, with real scope to learn and grow. TO GIVE A FLAVOUR OF WHAT YOU MIGHT BE WORKING ON, RIGHT NOW WE ARE FOCUSED ON: - Implementing our AI Scribe [Upgrade to PRO to see link] across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary - Translating our expertise from implementing total triage [Upgrade to PRO to see link] in GP practices to improve how hospital specialist services deliver care - Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan [Upgrade to PRO to see link] THE CHALLENGES YOU'LL SOLVE - Owning lifecycle management: From onboarding new joiners to supporting offboarding, you’ll ensure devices, accounts, and access are provisioned efficiently and securely. - First-Line Support: You’ll manage the IT support queue, triaging and resolving tickets to ensure colleagues can stay productive and focused on impact. - Creating a seamless workplace experience: You’ll keep meeting rooms, AV equipment, and shared IT spaces running reliably so collaboration never skips a beat. - specific to role, e.g., - Protecting access and security: You’ll provision and manage access to our software tools, maintaining strong security and governance standards. THE TECH STACK YOU’LL WORK WITH You’ll gain hands-on experience across a modern IT environment, including: - Google Workspace and Microsoft 365 - MDM tools such as Kandji and Intune - Slack - Virtual machines - VPNs WHAT WE'RE LOOKING FOR We need a IT Support Associate who embodies our Principles and thrives on significant challenges. We're seeking the core skills below, coupled with a mindset ready for real impact. - You’re looking for an entry-level role, or you’re early in your IT career and eager to grow. - You’re organised and comfortable juggling multiple priorities. - You enjoy solving problems and helping others through technology. - You thrive in a collaborative team environment. - You have foundational IT knowledge and a strong appetite to learn more. - Experience supporting modern workplace tools is helpful but not essential, we value curiosity and mindset highly. OUR PRINCIPLES IN ACTION - Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here. - Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas, maintaining high standards, giving honest feedback, and only delivering work we're proud of. - Be a driver, not a passenger: We make things happen, focus on the right problems, and bring the energy to deliver ambitious goals. - Succeed together: We succeed only as a team. Our mission is too important for anything less, so company success always comes first. - Move with urgency: We’re on a mission, and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission, our users, and our impact. - Be relentlessly resourceful:.We embrace constraints as they force us to think differently, be creative, and focus. - Embrace challenge:.We value constructive conflict over harmony, having tough conversations for the best outcome. WHAT WE CAN OFFER We believe in supporting our team to do their best work, and thrive both professionally and personally. - £30,000 - £40,000 salary + share options - Access to Happl [Upgrade to PRO to see link] a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more - Flexible Working: We are an office first culture and ask you are in at least 3 days a week. - Enhanced parental leave policy - We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat! ...And much more. [Upgrade to PRO to see link]