Senior Software Engineer, Solutions at Ada18

About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx. Engineering at Ada As an Ada engineer, you’ll have the autonomy to make a huge impact and the opportunity to work alongside talented peers who challenge and inspire you. We move fast, take ownership, and always strive to improve, both as individuals and as a team. As a Senior Software Engineer on Ada’s integration team, your work will have a fundamental impact on Ada’s company growth. You will be integral in building a scalable, efficient, and robust ecosystem of integrations to expand our addressable market and provide powerful tools for our customers. Our Role Your goal will be to deliver new integrations and features to drive amazing experiences for customers. You will be building on top of Ada’s API and integration framework. Features you deliver will be adopted by the cutting edge of Ada’s client base, and will be used to open up new avenues for growth through our integration marketplace. Furthermore, as the main consumer of Ada’s API platform, your projects will be used to inform & drive Ada’s core architecture and strategy long term. About You • 7+ years of experience as an Infrastructure / Back-End / Full Stack Developer. • Proficient with backend technologies (Python and AWS are assets) • Strong understanding of distributed cloud systems architecture and relevant technologies, for example; Terraform, Serverless Framework and AWS CloudFormation. • Strong understanding of non-relational databases (e.g. DynamoDB), and message queues (e.g. AWS SQS). • Experience working with public APIs to build reliable third-party integrations. • Experience working on observability, incident response and management, and root cause analysis. • Experience leading and managing software development projects with autonomy. • Experience collaborating with team members, providing code reviews and aligning on development patterns • Self-starter, problem solver and strong communicator with a bias toward simplicity in software design. Outcomes • Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning • Be hands-on in building features, solving scaling and reliability challenges. • Provide expertise to identify areas of opportunity / innovation and help level up our current development practices. • Ensure the team is providing a scalable and maintainable platform for integrations. • Help raise the bar for technical excellence, foster a collaborative community, and teach everyone something new. #LI-NS1 Benefits & Perks At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer: Benefits • Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. Perks • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.