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Mid LevelFull-timeRustGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join Addi, a leading financial platform in Colombia. This role involves providing exceptional support to customers and partners across all channels, driving customer loyalty and partner satisfaction.
Key Responsibilities
- →Champion customer satisfaction by ensuring positive experiences across all support channels
- →Drive efficient issue resolution, aiming for first-contact resolution
- →Contribute to process enhancement by identifying opportunities for improvement
- →Uphold high service standards across all communication channels
- →Support smooth operations by creating reports and contributing to documentation
Requirements
- ✓Proven experience in a customer-facing support role, preferably in a fast-paced environment
- ✓Excellent communication skills, both verbal and written, with the ability to adapt to different audiences
- ✓Familiarity with customer support workflows and tools such as CRM platforms, chat interfaces, and telephony systems
- ✓Ownership and initiative, with a proactive approach to identifying opportunities to enhance the customer experience
- ✓Customer empathy, with a genuine passion for understanding and addressing customer needs
Benefits
- ★Opportunity to work with a leading financial platform in Colombia
- ★Fast, transparent, and human hiring process
- ★Valuable insights and feedback regardless of the outcome
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