Senior Customer Success Manager at Adora

Adora

Seattle, Washington·1d ago

SeniorFull-timeRustAI

Salary Range

$110,000 - $135,000 /year

About the Role

We are looking for a Customer Success Manager to join Adora, a startup building AI-native marketing tools. This role focuses on managing client relationships, driving retention and expansion, and shaping customer success strategies.

Key Responsibilities

→Become a deep expert on the Adora platform and guide clients on how to leverage it effectively
→Manage a portfolio of enterprise accounts as the primary relationship owner and trusted advisor
→Lead executive business reviews and strategic planning sessions with VP and CMO-level stakeholders
→Own renewals and drive account expansion through relationship building and value creation
→Monitor account health and proactively address potential issues
→Analyze performance reports, diagnose issues, and communicate findings to clients
→Work cross-functionally with product and internal teams to advocate for client needs
→Help build playbooks, processes, and documentation to enhance the CS team's effectiveness

Requirements

✓8+ years of experience in customer success or account management
✓Track record of owning senior client relationships at scale
✓Experience running executive-level meetings and navigating complex organizations
✓Understanding of paid media and how it connects to business outcomes
✓Willingness to explore and apply AI tools in your work
✓Ability to operate without a large support structure
✓Comfortable with hands-on tasks like running reports