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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Operational Support Specialist to join Adyen's US support organization. This role is the first point of contact for merchant inquiries, ensuring swift and high-quality responses.
Key Responsibilities
- →Be the first point of contact for merchants across phone and email
- →Answer questions about the Adyen platform, payments, and account setup
- →Investigate and resolve operational and administrative requests
- →Escalate complex or technical issues to specialized teams
- →Ensure timely follow-up and clear communication with merchants
- →Collaborate with colleagues across the global Support team
- →Share insights on recurring issues to improve processes and merchant experience
- →Participate in rotating weekend shifts to ensure consistent merchant coverage
Requirements
- ✓Experience in customer support or operations is a plus, but not required
- ✓Strong communicator: clear, direct, and professional in English (spoken and written)
- ✓Curious and eager to learn about financial products, payments, and operations
- ✓Organized and able to handle multiple requests at once
- ✓Problem-solver who enjoys helping customers
- ✓Adaptable and comfortable in a fast-paced environment
- ✓Team-oriented and willing to support colleagues when needed
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