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LeadFull-time
Salary Range
$73,695 - $99,705 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a CDD Direct Customer Onboarding Team Lead to join our Customer Due Diligence (CDD) department at Adyen. This role is part of our regional growth and involves working closely with Sales, Account Management, Compliance, and Product teams.
Key Responsibilities
- →Lead and develop a team responsible for onboarding and ongoing risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently.
- →Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery across the onboarding lifecycle.
- →Manage individual and team performance through 1:1s, coaching, and reviews, supporting continuous development and accountability.
- →Drive a performance culture focused on speed, quality, and customer experience while balancing regulatory and commercial needs.
- →Identify skill gaps and create structured development plans to support growth and team scalability.
- →Lead process improvement initiatives, challenge existing procedures collaborating with Compliance, Product, Sales, and Account Management.
- →Use data to inform decisions, prioritize initiatives, and measure impact on efficiency, risk quality, and customer experience.
- →Collaborate with regional and global teams to share best practices and drive alignment while respecting regional nuances.
- →Foster a motivated, engaged, and safe team environment, encouraging ownership, accountability, and continuous improvement.
Requirements
- ✓You have 2 to 5 years of formal people management experience in the risk, operations or compliance environments
- ✓You have a firm grasp and understanding of AML, KYC, PCI, Scheme rules and internal controls
- ✓You are extremely detail oriented, organized and have the ability to multitask effectively
- ✓You are people oriented and know your way around growing individual contributors
- ✓You are able to work independently, while at the same time being a strong collaborator, working and connecting with colleagues and developing ideas to improve effective teamwork / client onboarding
- ✓You take initiative, ownership and are committed to challenging the status quo in a critical, professional and effective manner
- ✓You are a self-starter who enjoys a fast-paced environment and is able to execute ideas / initiatives effectively
- ✓You have strong analytical and stakeholder management skills while believing that efficiency is key to operational excellence
- ✓You are a data-driven person who works well and understands with ease, making use of data to drive changes and decision making
- ✓You are someone with great foresight who thinks strategically when executing initiatives and conducting your planning
