HR Tech Business Analyst at AECOM2

AECOM is seeking an HR Tech Business Analyst to be based in one of AECOM's locations in Canada. This position has the flexibility to work from a virtual / home location 100% of the time.  Job Responsibilities include, but are not limited to the following: • Apply advanced understanding of Workday, ServiceNow, and MS Office. • Conduct thorough research and analysis of system issues, while gathering data to support the development of new enhancements, service requests, and incident resolutions. • Proactively identify and advocate progress towards small-scale enhancement projects, including scoping requirements, coordinating cross-functional teams, managing timelines, and ensuring successful delivery of solutions that align with business objectives. • Practice strong responsiveness and attention to detail, ensuring timely follow-up, accurate system updates, and high-quality delivery of work. • Support management of Americas regional ticket backlog, prioritizing enhancements and incidents to ensure timely resolution. • Foster a global perspective by collaborating with colleagues across various regions to ensure alignment on international priorities and facilitate cohesive, globally integrated changes. • Demonstrate awareness of Agile ways of working, supporting iterative delivery, cross-functional collaboration, and continuous improvement. • Represent business needs and facilitate end-user feedback to influence Workday configuration and enable self-service adoption. • Support emerging AI capabilities and tools, with the ability to identify opportunities to enhance HR processes, insights, and user experience. • Work closely with Workday Business Analyst Lead and the Workday technical support team to develop requirements, test configurations, and vet solutions with key regional stakeholders. • Partner with People Services, HR, IT, and Finance to represent the Americas region’s requirements for Workday-integrated systems, while leading change management and communication strategies to support system enhancements and releases. • Ensure the Workday security model is configured to meet Americas region needs, including consulting with end users to develop requirements for new roles, decommission old roles, or edit existing roles. • Maintain a strong understanding of strategic priorities and proactively influence stakeholders to remain aligned. • Analyze data to identify patterns and trends that inform process improvements and system configurations, ultimately enhancing the overall user experience.