Senior UX Designer at Aerovect

WHO WE ARE AeroVect is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. We are a Series A company backed by top-tier venture capital investors in aviation and autonomous driving. Our customers include some of the world’s largest airlines and ground handling providers. For more information, visit www.aerovect.com [Upgrade to PRO to see link] The Senior User Experience (UX) Designer is responsible for defining the design vision, standards, and execution for AeroVect's Autonomous Ground Support Equipment (AGSE) Service. As AeroVect's first dedicated designer, this role will establish the design function from the ground up - setting the bar for how operators, customers, and internal teams experience our products. The primary focus area will be on Fleet Operations, which covers remote assistance, dispatch, and fleet monitoring interfaces that serve as the operational backbone of the AGSE Service. Working with the Product team, the Senior UX Designer will own hands-on design for fleet ops surfaces while also setting the design direction for customer-facing tools used by airline and airport stakeholders. This role requires a unique blend of craft, systems thinking, and pragmatism - the ability to design high-information-density operator tools where seconds matter, while also shaping how airline customers interact with the AGSE Service through dashboards, reporting, and SLA visibility. The UX Designer is expected to translate complex autonomy concepts into interfaces that build trust, surface the right information at the right time, and support decision-making across a range of user confidence levels. YOU WILL - Own the design vision and standards for the AGSE Service - Establish the design principles, patterns, and component library that will scale across fleet operations products and customer-facing tools - Define the standards for how AeroVect represents autonomy state, system confidence, and exceptions across all user-facing surfaces - Partner with Engineering on front-end implementation standards to ensure design intent survives the build process - Set the bar for design quality and review work across the product organization as it grows - Lead hands-on design for Fleet Operations products - Own end-to-end design for remote assistance, dispatch, and fleet monitoring tools - from discovery to high-fidelity execution - Design for high-stakes, real-time operator workflows where information density, escalation handling, and decision latency directly impact safety and reliability - Partner with the Fleet Operations Product Manager to translate operator and customer needs into intuitive, scalable interfaces - Shape customer-facing experiences - Design the airline and airport-facing surfaces of the AGSE Service, including operational dashboards, performance reporting, and SLA visibility tools - Establish a coherent visual and interaction language across operator-facing and customer-facing products, while respecting their different contexts and constraints - Partner with the Product, Commercial, and Operations teams to ensure customer-facing surfaces reflect the maturity and capability of the underlying service - Drive user research and discovery - Conduct direct research with airline/airport customers and internal operators at active deployments to understand workflows, pain points, and unmet needs - Establish lightweight research practices that fit the pace of an early-stage company - usability testing, contextual inquiry, and operator shadowing - Translate research findings into design decisions and product requirements that the broader team can act on YOU HAVE - BFA, BS, or equivalent experience in Design, HCI, or a related field - 5+ years of product design experience owning complex, multi-surface products end-to-end - Demonstrated experience designing operator-facing or operations tooling - products where users spend hours in the interface and reliability is non-negotiable - A strong portfolio showing range across information-dense interfaces, real-time data, and complex workflows - Proven ability to ship 0 → 1 products in a fast-paced environment without an established design system to lean on - Experience establishing design standards, component libraries, or design systems from scratch - Exceptional craft across interaction design, visual design, and information architecture - Strong communication and stakeholder management skills, with the ability to articulate design rationale to technical and non-technical audiences WE PREFER - Experience designing for teleoperations, remote assistance, fleet management, or other real-time monitoring products - Background in autonomous vehicles, robotics, aviation, industrial operations, or other safety-critical domains - Experience as the first designer or early design hire at a startup - Familiarity with designing for users operating under time pressure, cognitive load, or safety-critical decision-making - Comfort working closely with front-end engineers and contributing to implementation discussions - Understanding of how to design interfaces that communicate system confidence, uncertainty, and degraded states - Familiarity with airline, airport, or large-scale fleet operations environments