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SeniorFull-timeRustAI
Salary Range
$45,084 - $60,996 /year
This salary is estimated based on similar roles. The actual salary may vary.
12‑month contract | Melbourne or Sydney | Flexible & hybrid work
Help shape how AI is responsibly embedded in a purpose‑led organisation
At the Australian Financial Complaints Authority (AFCA), fairness isn’t just a principle, it’s what guides everything we do. We’re now seeking a Change Management Consultant to join AFCA on a 12‑month contract, supporting the delivery of change initiatives across our AI program of work, one of the most exciting and strategically important transformations underway at AFCA.
This is an opportunity to work at the intersection of people, process and technology, ensuring AI enhances not replaces, human expertise.
About the role
Working closely with the Change Lead, you’ll play a hands‑on role in planning, delivering and embedding change activities that support the successful adoption of AI‑enabled tools and new ways of working.
You’ll partner with stakeholders across the organisation to assess impacts, engage teams, address concerns and build readiness, ensuring our people feel confident, supported and empowered as change is introduced.
This role offers meaningful exposure to responsible AI adoption, complex organisational change and strong collaboration across technology, data, operations and customer‑facing teams.
What you’ll be doing
• Conducting change impact assessments across program stages and outcomes
• Developing and delivering end‑to‑end change plans, including engagement, communications, training and readiness activities
• Facilitating workshops and engagement sessions with impacted stakeholder groups
• Building trusted relationships to support buy‑in, adoption and sustained change
• Working closely with Training and Communications Leads to ensure change interventions are aligned and cohesive
• Tracking adoption and effectiveness of change activities, providing insights to continuously improve outcomes
• Ensuring all change touchpoints are clear, consistent and connected for AFCA staff
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About AFCA
AFCA is a leading organization dedicated to advancing the field of financial aid administration within the education sector. As a professional association, AFCA serves as a central resource for institutions, professionals, and students navigating the complexities of financial aid processes. Founded with the mission to promote best practices and ethical standards, AFCA has established itself as a trusted voice in the industry, providing support and guidance to its members across various educational settings. The organization fosters a community of experts committed to enhancing the accessibility and efficiency of financial aid programs nationwide. AFCA offers a comprehensive suite of resources, including professional development programs, webinars, publications, and networking opportunities tailored to financial aid administrators, counselors, and policymakers. Key features of their services include up-to-date regulatory compliance training, innovative technology solutions, and strategic insights to streamline aid processes. Their target audience primarily consists of higher education institutions, K-12 schools, and non-profit organizations seeking to optimize their financial aid operations and improve student outcomes. By addressing the evolving needs of the industry, AFCA empowers its members to deliver equitable and effective financial assistance. Notable achievements of AFCA include the development of industry-standard guidelines and the annual recognition of outstanding professionals through awards and certifications. The organization holds a prominent position in the market as a thought leader and advocate for policy reforms that benefit both institutions and students. AFCA’s unique value proposition lies in its ability to bridge the gap between regulatory requirements and practical implementation, ensuring that financial aid remains a cornerstone of educational access and success. Through its unwavering commitment to excellence, AFCA continues to shape the future of financial aid administration.
