Sales Development Representative at Agent

Job Title: Sales Development Representative Employment Type: Independent Contractor Compensation: $1,700/month + Sales Commission Working Hours: Monday to Friday, 9AM - 5PM PST Location: LATAM About Us We're a growing roofing and home services company specializing in roofing, gutters, insulation, gutter protection, and repairs. We're scaling our sales operations and looking for talented individuals to help us reach 120-200 qualified leads per month. Role Overview We're seeking an experienced Inside Sales Representative to join our growing sales team. This role combines customer re-engagement outreach with core inside sales responsibilities, managing incoming leads and driving deal closure through strategic follow-up and relationship management. Primary Responsibilities Re-engagement Project (Initial Focus): - Conduct outreach to dormant customers in our 7,000+ contact database using email, phone, and SMS - Review customer history via Company Cam photos and service documentation - Identify upsell opportunities based on previous service dates and customer needs - Build compelling narratives around service anniversaries and roof health checks - Schedule consultations and document customer interactions in HubSpot Inside Sales Operations: - Answer incoming customer phone calls and create new contacts in HubSpot - Generate and manage sales deals, creating logistics appointments for field teams - Collaborate with outside sales representatives to gather customer insights and objection details - Follow up with customers post-appointment to address questions and overcome objections - Adjust and present pricing quotes using our quoting tool based on customer sensitivity - Document all customer interactions, timelines, and decision-making criteria in HubSpot - Use the CSM Audit View to prioritize follow-ups and forecast sales pipeline - Provide after-hours phone coverage (5:00 PM - 7:30 PM PST), with AI handling calls after 7:30 PM - Manage occasional weekend coverage during peak seasons Required Qualifications - Sales Experience: Proven track record in B2B or B2C sales, SDR, or customer support-to-sales transition - System Knowledge: Proficiency with HubSpot CRM (or quick ability to learn) - Communication Skills: Fluent English with excellent phone and written communication abilities - Technical Literacy: Comfortable with VoIP systems, AI tools, and SaaS platforms - Time Zone: PST availability with flexibility for extended hours (5:00 PM - 7:30 PM PST minimum) - Reliability: Stable internet connection and professional home office setup Preferred Qualifications - Experience with HubSpot or similar CRM platforms - AI literacy and comfort leveraging AI tools to enhance sales processes - Background in home services, roofing, or B2B sales - Bilingual capabilities - Experience with quoting and negotiation processes What We're Looking For We need someone who is: - Organized & Detail-Oriented: Managing multiple customer timelines and objections - Proactive & Solution-Focused: Taking initiative on re-engagement and follow-ups - Customer-Centric: Acting as a resource for homeowners, mirroring language and addressing concerns - Tech-Savvy: Comfortable learning and optimizing use of HubSpot and AI tools - Sales-Motivated: Driven by commission opportunities and growth potential