Engineering Operations Manager at air-tek

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase.   Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product, and continuous personal development. We love what we do, and we support the team around us.   Our Operations team is committed to ensuring the deployability, availability, and performance of our mission‑critical systems and services. We bridge the gap between development and delivery by applying software engineering principles to operational challenges, promoting a culture of reliability, automation, and continuous improvement.  The Manager is a key leadership role responsible for overseeing the operational excellence of Air‑Tek’s platform. You will manage a team of DevOps Engineers and Technical Operation Analysts, and work closely with development teams. This role requires strong technical expertise, thoughtful leadership, and a passion for problem‑solving and automation.  Key Responsibilities / Operational Excellence: • Ensure the uptime, performance, and overall reliability of Air‑Tek’s platform in alignment with established SLOs • Oversee the successful deployment of new code, services, and infrastructure into production environments. • Analyze, tune, and optimize systems to operate at maximum efficiency, availability and resiliency. • Create a strong focus and culture around observability. Embed monitoring and alerting best practices across the organization. • Automation & Tooling to enable our engineering teams to deliver efficiently, by reducing manual toil • Continuously improve CI/CD workflows and deployment processes alongside engineering partners. • Lead and participate in the team’s on‑call rotation, ensuring rapid response and resolution to critical incidents. • Foster continuous improvement through blameless postmortems, root‑cause analysis, and reliability‑focused engineering initiatives. Key Responsibilities / Collaboration & Leadership: • Partner with development teams to integrate reliability principles earlier into the software development lifecycle. • Mentor and develop team members, fostering a culture of learning, ownership, and engineering excellence. • Contribute to the vision and roadmap of the function, driving initiatives that promote scalability, automation, and resilience. Required Qualifications: • Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. • Significant hands-on experience as a Site Reliability engineer or DevOps Engineer, including 2+ years in a leadership or managerial role. • Strong experience with production monitoring and logging tools such as Datadog. • Proficiency in programming and scripting languages • Strong analytical and problem‑solving skills with the ability to tackle complex technical challenges. • Excellent written and verbal communication skills with the ability to clearly explain technical concepts and designs. • Empathy, composure, and clarity in high‑pressure incident situations. In addition to salary, new hires may be eligible to receive stock options. The final salary offered will be based on factors including the experience and skillset of the candidate. Our company is committed to providing a fair, equitable, and competitive salary that reflects the value an individual brings to the organization.