Customer Support at Airbnb

Airbnb is hiring Customer Support Specialist!(Delhi,Gurgaon) Requirements: •Graduate with minimum 2 years of international voice process experience in a contact center/BPO •Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies •Ability to manage sensitive customer information •Knowledge of functional key performance metrics related to customer experience •Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings. •Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed. •Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated. •Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc. Apply here:https://lnkd.in/dRpNfJ-2