Partner Account Manager - North America Market at aircall

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Job Overview: We are seeking a driven and dynamic individual to join our NAM Partnerships team in the New York office. You will play a pivotal role in our regional growth and development of one of our largest partner ecosystems.  As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (also defined as System Integrators, Solution Partners, Digital Consulting firms etc).    This role to be based in our New York office (at least 3 days per week at the office), but can be based out of our San Francisco or Bellevue (Seattle) offices as well. Key Responsibilities: • Partner Recruitment & Onboarding: • Identify, recruit, and onboard new monday.com Solutions Partners, AI Implementers, & Ecommerce Agencies that align with our strategic objectives and target markets. • Develop and implement effective partner onboarding programs to ensure rapid ramp-up and productivity. • Educate partners on Aircall's products, services, value proposition, and sales processes. • Partner Relationship Management: • Build and maintain strong, long-lasting relationships with key stakeholders within partner organizations. • Serve as the primary point of contact for assigned partners, addressing their needs, challenges, and opportunities. • Conduct regular business reviews with partners to assess performance, identify areas for improvement, and develop joint action plans. • Revenue Generation & Sales Enablement: • Develop and execute joint business plans with partners to achieve mutually agreed-upon revenue targets. • Provide ongoing sales enablement, training, and support to partners, including product updates, competitive intelligence, and sales collateral. • Collaborate with internal sales teams to ensure seamless hand-off and co-selling opportunities with partners. • Track and report on partner performance metrics, including pipeline, closed deals, and revenue attribution. • Forecasting & Reporting: • Accurately forecast partner sales and contribute to overall company revenue projections. • Provide regular reports on partner performance, activities, and market insights to management. • Program Development & Optimization: • Contribute to the ongoing development and refinement of the channel partner program, including policies, incentives, and marketing initiatives. • Work cross-functionally with Marketing, Product, and GTM teams to support partner needs and program enhancements. • Stay informed about industry trends, competitive landscape, and best practices in channel management. A little more about you: • Dynamic & Tech Savvy: We’re looking for someone who is comfortable operating in a dynamic environment, you take initiative and are excited by complex challenges. • Team Player: Committed, ambitious, humble, with a systematic approach to working, but most importantly - a great team player! • Strong Communicator: Networking and relationship building are important to you. We are looking for someone outgoing. You are confident to interact with senior-level points of contact. • Cultural Fit & Add: You align with Aircall's core values and culture, bringing a positive, can-do attitude, a passion for technology and innovation, and a commitment to driving growth in the NAM region. Qualifications: • Bachelor’s or MSc degree in Business, Sales, Marketing, or a related field. • You have at least 2-3 years of experience, ideally in a Partnerships, Sales, or Account Management roles • You have a Sales mindset, always looking for the next business opportunity. • You have a strong understanding of SaaS business models and an interest in technology • Analytical and strategic thinking abilities, KPI driven approach. • Excellent communication, negotiation, and interpersonal skills. • Confident communicator, fluent in English Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💵 Competitive salary package & equity 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, commuter, and childcare reimbursements 💚 Generous parental leave policy DE&I Statement:  At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.  We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.   We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.