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Mid LevelFull-time
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Staff Product Manager to join Aircall and own the Call Quality & Voice Platform. This role focuses on ensuring world-class reliability and voice performance across all networks, devices, and regions.
Key Responsibilities
- →Own the “Call Quality & Voice Platform” product scope, driving the long-term vision and strategy to ensure world-class reliability and voice performance
- →Lead a squad of engineers working on media infrastructure, diagnostics, and real-time monitoring systems to deliver measurable improvements in call experience
- →Leverage product analytics, voice quality metrics, and telemetry data to identify reliability opportunities and drive decisions that directly improve MOS, jitter, packet loss, and other core media KPIs
- →Own every part of the product that impacts call performance, including real-time quality monitoring, post-call diagnostics, anti-jitter capabilities, device/network insights, and proactive issue detection
- →Partner with Platform, Infrastructure, and CX leadership to align on long-term reliability initiatives and ensure Aircall delivers consistently exceptional call quality at scale
- →Drive product-led improvements to reduce support volume, enabling users to self-diagnose issues and proactively prevent call degradation
Requirements
- ✓5+ years of Product Management experience, with a strong track record of using analytics to drive significant product outcomes
- ✓Deep experience working on B2B SaaS products, ideally on platform, infrastructure, or performance-sensitive domains
- ✓Successfully led the delivery of multiple complex, cross-functional product initiatives, and monitored their impact on reliability, performance, or customer experience
- ✓Empathetic and able to align engineering, CX, data, and leadership around a clear, compelling roadmap
- ✓Fluent in English (Spanish, Portuguese or French is a plus)
