Senior Software Engineer – Applied AI for Corporate Systems at aircall

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. Key Responsibilities : AI Agent Development & Automation • Partner with Finance and HR stakeholders to map, document, and prioritise workflows that can be automated with AI agents. • Build autonomous and semi-autonomous agent workflows that interact with browsers, internal APIs, ERP systems (e.g. NetSuite), and HRIS platforms (e.g. BambooHR). • Design and operate MCP (Model Context Protocol) Servers that can be called by AI Agents to act on corporate systems. • Build proprietary agent libraries, prompting strategies, and benchmarking frameworks tailored to corporate use cases. AI Engineering & Integration • Develop and maintain integrations between AI agents and corporate SaaS platforms (NetSuite, Slack, Google Workspace, etc.). • Develop custom JavaScript (SuiteScript) for NetSuite to build and automate workflows, scripts, and integrations within the ERP platform. • Prototype, test, and optimize AI-powered applications including workflow automation for Finance and HR. • Leverage strong fluency in Anthropic (Claude) and OpenAI APIs to build robust, production-ready AI solutions. Stakeholder Collaboration & Enablement • Translate complex business processes (month-end close, payroll, onboarding, compliance reporting) into clear technical specifications. • Provide technical documentation and training to facilitate adoption of AI solutions by non-technical Finance and HR teams. • Participate in architecture reviews, sprint planning, and cross-functional alignment with Finance, HR, Legal, and Engineering teams. • Stay current on advancements in AI technologies and evangelize AI capabilities internally across Aircall. Qualifications : • 3+ years of software engineering experience, with at least 1 year working directly on AI/ML-powered applications. • Fluency in AI tooling, in particular Anthropic (Claude) and OpenAI APIs. • Proficiency in languages: Javascript, Python • Practical understanding of LLMs, prompt engineering, and agentic architectures. • Demonstrated experience integrating with ERP or HRIS platforms (e.g. NetSuite, Workday, SAP, BambooHR) or similar corporate SaaS tools. • Solid understanding of Finance and/or HR processes: procurement-to-pay, order-to-cash, payroll cycles, employee lifecycle, compliance reporting. • High degree of ownership and comfort in experimental, fast-moving environments. • Ability to gather requirements from non-technical stakeholders and translate them into production-ready AI solutions end-to-end. • Fluent English Would be a plus: • Experience working in a Corporate IT, Business Systems, or IT Business Partner role. • Exposure to internal audit, SOX compliance, or financial controls automation. • Excellent communication skills — able to explain complex AI concepts to Finance and HR audiences. • Bachelor's Degree in Computer Science, Engineering, or a related field. • Fluency in French or Spanish is a plus given our Paris and Madrid offices. Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆‍♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement:  At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.  We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.   We are strongly committed to hiring a diverse and multicultural team and we encourage applications from traditionally underrepresented backgrounds.