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Studio & Client Operations Manager (Studio Traffic Manager) at Airnewzealand
AirnewzealandAuckland, Auckland, nz·1w ago
Mid LevelFull-timeRust
Salary Range
$29,580 - $40,020 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Studio & Client Operations Manager to join our Brand team overseeing our in-house studio: Blackbird in Auckland. This is a pivotal role at the heart of our internal design, creative and content studio – combining operational excellence with strong stakeholder partnership.
Key Responsibilities
- →Own studio capacity and workflow governance
- →Partner with senior stakeholders across the airline from Brand & Marketing to Cabin Crew & Pilots
- →Proactively manage incoming demand and shape briefs early
- →Act as a commercial lens over studio output
- →Ensure our creative teams are set up to deliver their best work
- →Build trusted partnerships across the business
- →Step out from behind the desk to proactively engage with stakeholders
- →Shape briefs early to ensure clarity, feasibility and impact
- →Manage expectations and navigate trade-offs confidently
- →Own resourcing, prioritisation and capacity planning
- →Oversee workflow systems (Monday.com) and reporting
- →Identify bottlenecks and improve processes
- →Ensure clean handovers and documentation standards
- →Monitor studio utilisation and budget efficiency
- →Ensure the right work is prioritised in line with business strategy
- →Provide clarity on risk, scope and timing
- →Balance BAU and enterprise-level projects
- →Maintain working knowledge of production timelines and creative workflows
- →Support quality control and brand alignment
- →Guide the team through complex or high-visibility workstreams
Requirements
- ✓Experience from agency client service / account management
- ✓Creative operations leadership
- ✓Studio management in a fast-paced environment
- ✓Commercially minded and strategically aware
- ✓Calm under pressure
- ✓Confident influencing senior stakeholders
- ✓Strong in systems and process governance
- ✓Comfortable making decisions and setting boundaries
- ✓Energised by connecting people and solving problems
- ✓Expert user of Monday.com
- ✓Experience of how to navigate ADO would be a distinct advantage
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