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SeniorFull-timeRustAI
Salary Range
$57,460 - $77,740 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Account Manager to join our SME & Growth Business team at Airwallex. This role involves owning and growing a portfolio of high-potential SMB and mid-market customers, helping them scale their businesses by maximizing the value they get from the Airwallex platform.
Key Responsibilities
- →Own and manage a portfolio of strategic, high-revenue accounts, driving retention, expansion, and long-term customer value.
- →Mentor and support junior Account Managers, providing guidance on account strategy, deal execution, and customer engagement best practices.
- →Serve as a subject-matter expert on the Airwallex platform, advising customers on best practices and tailored solutions aligned to their business goals.
- →Lead complex expansion and cross-sell motions within existing accounts, identifying and converting new revenue opportunities.
- →Conduct executive-level, consultative discussions with senior and C-level stakeholders, clearly articulating business value and ROI.
- →Develop and execute account plans, including growth strategies, stakeholder mapping, and success metrics.
- →Partner closely with Product, Solutions Engineering, Support, and Compliance to deliver a seamless and high-impact customer experience.
- →Leverage data, insights, and customer feedback to proactively identify risks and opportunities.
- →Act as a senior point of escalation for customer issues, ensuring timely resolution and sustained trust.
Requirements
- ✓Customer-first mindset with a bias toward action and measurable outcomes.
- ✓5+ years of proven success in B2B software sales or account management within a SaaS, Fintech, or technology environment.
- ✓Proven track record of driving expansion revenue across a portfolio of accounts in a high-velocity environment.
- ✓Strong consultative selling skills, with the ability to clearly articulate value to founders and business leaders.
- ✓Experience managing multiple accounts with competing priorities while consistently hitting growth targets.
- ✓Self-motivated, organized, and execution-focused, with the ability to operate independently.
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