Senior Manager, Revenue Operations, Americas at Airwallex

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles [Upgrade to PRO to see link] You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale. What you'll do As a Revenue Operations Manager for North America, you will build and scale the regional revenue operations function from the ground up, turning systems, processes, and data into a strategic advantage for our commercial teams. You will define how we operate across the full revenue funnel, partner with commercial leaders to set targets and operating rhythms, and ensure our tools and insights help teams execute with focus. You will work closely with global and regional Revenue Operations to bring global standards to life while tailoring them to the needs of North America. This role is based in the United States. Responsibilities: - Develop and execute the regional revenue operations strategy, priorities, and operating plans across all revenue-generating teams in North America. - Build, document, and continuously improve end-to-end revenue processes from lead generation through opportunity management, forecasting, closing, and post-sale expansion and retention. - Partner closely with Sales, Marketing, Account Management, Partnerships and Finance to define KPIs, build reporting and dashboards, and run analyses that inform go-to-market decisions and performance improvements. - Design, operationalize, and administer revenue, commission, and commercial compensation frameworks in partnership with global Revenue Operations, Finance and regional leaders. - Select, implement, and optimise the commercial tech stack for North America (for example CRM, sales engagement, forecasting and planning tools), including data quality, governance and user enablement. - Establish and oversee regional system administration and support for commercial tools, ensuring teams have the resources, training and documentation needed to adopt new processes and tooling. - Lead and support change management for new processes, tools, and incentive structures, ensuring clear communication, documentation and feedback loops with commercial teams. Who you are We’re looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - 5+ years of experience in revenue operations, sales operations, commercial strategy, or a related analytical role supporting B2B go-to-market teams. - Strong understanding of end-to-end sales and customer lifecycle processes, including lead management, pipeline management, forecasting, and post-sale account management or customer success. - Proven experience using data and analytics to diagnose performance, build recommendations, and drive operational change with commercial stakeholders. - Demonstrated ability to build and improve processes in high-growth or zero-to-one environments, with strong organisational and project management skills. - Excellent communication and interpersonal skills, with a track record of partnering directly with sales and commercial leaders. - Strong business acumen, structured problem solving skills, and an organised way of working. - Bachelor’s degree or equivalent practical experience. Preferred qualifications: - Experience building or scaling revenue operations in a new region, market, or segment. - Experience in fintech, payments, financial services, or B2B SaaS. - Hands-on experience implementing, administering, or optimising commercial tools such as Salesforce or similar CRM, sales engagement platforms, forecasting tools, and BI tools. - Experience designing, communicating, and managing sales compensation, quota, and incentive programs. - Comfort working across time zones and cultures, and collaborating with global teams. - An entrepreneurial, creative and resilient mindset, with enthusiasm for working in a fast-paced, high-growth environment. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com [Upgrade to PRO to see link] email address. Please apply only through careers.airwallex.com [Upgrade to PRO to see link] or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.