Solutions Engineer at Airwallex

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles [Upgrade to PRO to see link] You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Solutions Engineering team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market WHAT YOU’LL DO As a Solutions Engineer at Airwallex you will collaborate closely with our Engineering, Product, and Sales team. Your focus? Working with our partners to ensure they enjoy a world class, end to end, customer experience. It is critical that our Solutions Engineers have a robust and thorough understanding of multi system API integrations to help support our engineers to design a cutting edge tech stack keeping the customer top of mind. Day to day you will partner with a broad set of stakeholders from Engineers and Product Managers to C-level execs as well as internal teams to deliver product demonstrations, propose appropriate solutions to meet the customer's goals that are compliant with local and international compliance and regulation, participate in user centred design, own the product and technology components of our end to end sales cycle and ensure the successful technical delivery of our products. Your role will be critical in ensuring our customers see the intended benefits of Airwallex's value propositions RESPONSIBILITIES: - Work with account executives to design solutions that solve critical business challenges for our clients, throughout the pre-sales, solution design, and implementation processes - Develop proof of concept applications built on top of Airwallex, present technical demonstrations, and help clients visualise the successful target state - Identify and troubleshoot technical issues and ensure client’s integration follow the best practice guidelines to create best developer experience - Provide strategic insights to internal product teams on areas of improvement to the implementation process that can reduce time to go live, remove internal and/or client friction to accelerate time to transaction - Take ownership of outstanding deliverables in the end to end project delivery lifecycle and ensure they are captured per the project plan WHO YOU ARE We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. MINIMUM QUALIFICATIONS: - Bachelor's degree in a STEM discipline, with strong academic achievements - 5+yrs experience working in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, IT consultant, etc. - Strong problem-solving mindset, comfortable working with customers, partners, and engineering team to develop new products and solutions - Understand at least one of the major programming languages (PHP, Ruby, Python, JavaScript, Java, etc.) - Experience integrating RESTful APIs into web applications PREFERRED QUALIFICATIONS: - Knowledge of the payments domain / financial services will be advantageous - Prior experience working on integrations with major accounting platforms such as Xero, NetSuite, Fusion Cloud and QuickBooks on various use cases. - Passionate about learning and actively seeks out knowledge - Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances. - Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles - Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple opportunities and customers - Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com [Upgrade to PRO to see link] email address. Please apply only through careers.airwallex.com [Upgrade to PRO to see link] or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. EQUAL OPPORTUNITY Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.