Senior SRE Manager | Auckland, NZ at Aiven36

We’re a global team of over 400 people, working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to help developers, builders, and creators bring their ideas to life with speed and simplicity, by providing a cloud data platform that makes open-source databases, search, streaming, and application infrastructure easily accessible to everyone. The Role: We are in search of a Senior Site Reliability Engineering Manager to build and lead an ANZ-based team of talented Site Reliability Engineers. The team will provide reliable services for Aiven customers by proactively looking after the health of the Aiven platform during business hours of the 24/7/365 Aiven global operation. The team will also handle incidents and coordination to fix those in cooperation with other units. The team's work is heavily oriented toward software development and automation. This role will be based in Auckland, New Zealand. We offer a relocation package. What You'll Do: • Coordinate and develop global operations work together with our EMEA and NA based SRE Managers and their respective teams • Lead a team of ANZ-based SREs • Enable the team to drive important software and process initiatives for the Aiven platform plan on-call shift rotations, ensuring adequate team availability in Aiven’s global follow-the-sun operation • Run a tight, efficient operation where decision-making is based on metrics and data and work is prioritized accordingly What We're Looking For: Don’t worry if your experience doesn’t line up perfectly – we still encourage you to apply! We believe in investing in our crabs’ professional growth. Must-have: • Experience managing or leading software development or operations team and defining, setting measurable success criteria for engineering roles with a focus on hiring, training and leading a team of engineers • Prior experience working as an engineer at a software company, enabling you to contribute to technical discussions at a senior level • Previous knowledge working with other internal teams to successfully resolve complex cases with excellent communication skills Nice-to-have: • Development application or some technical hands-on capacity with two or more technologies in Aiven’s portfolio for multiple years • Troubleshooting, root-causing, and triaging support and/or operational cases • Incident management and facilitating retrospectives and postmortems Amazing! What’s next: If you think Aiven is the place for you and that our Values align with yours, send us your resume and we’ll get in touch! Global Benefits: Our global benefits are designed to help you thrive and grow, personally and professionally: • Participate in Aiven’s equity plan. • Balance work and life with our hybrid work policy. • Choose the equipment you need to set yourself up for success. • Use your Professional Development Plan budget for learning opportunities. • Receive holistic wellbeing support through our global Employee Assistance Program. • Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time) • Enjoy country-specific benefits for our global cast. How to Recognize and Avoid Employment Scams: There has been a rise in fake job postings used by scammers to get personal information. At Aiven, all of our emails relating to recruitment come from an @aiven.io, @greenhouse.io or @eu.greenhouse.io domain and all of our interviews are conducted by video call or in person. Our interviews will never occur via text or chat. If you’re unsure of the legitimacy of a job opportunity/offer pertaining to Aiven, please don’t hesitate to reach out to us at [Upgrade to PRO to see contact]. Equal Opportunities: Aiven provides equal employment opportunities to all qualified employees and applicants for employment without regard to age, gender identity, national or ethnic origin, religion, sexual orientation, physical and mental ability, marital and family status or without regard to any other similar personal attributes. Aiven complies with applicable local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, training and any other terms and conditions related to employment. At Aiven we are committed to providing reasonable accommodations for qualified individuals with disabilities or special needs in our working environment and job application procedures. We make all reasonable accommodations for persons with disabilities or who otherwise need support to thrive in the workplace. We are committed to continuously improving workplace accessibility. There is an option to request a discussion in the application process but if you have any questions before applying please write to us at [Upgrade to PRO to see contact].