Fullstack Software Engineer (x/f/m) - AI Customer Support at Alan

Alan

Anywhere in France, Belgium, Spain·2w ago

Mid LevelFull-timePythonReactPostgreSQLAIML

Salary Range

$61,200 - $82,800 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Product Engineer to join our Support Area team at Alan. This role focuses on building smart products offering delightful and scalable Customer Service to over 1 million members across France, Spain, Belgium, and Canada.

Key Responsibilities

→Implement new conversational experiences, working across engineering, data, and insurance expertise
→Work on making our systems and product scale, supporting 1M+ members to 10M+ members
→Have significant influence on system architecture and code quality
→Mentor engineers, contribute to our product & engineering culture, and help build the team

Requirements

✓5+ years of experience in software engineering, systems architecture, with a focus on back-end engineering
✓Experience with traditional ML, LLMs, or voice AI systems is a plus
✓Product-minded approach, wanting solutions to be used, impactful, and member-centric
✓Self-directed and pragmatic
✓Humble and still willing to grow
✓Collaborative, enthusiastic about teamwork, learning, and teaching
✓Fluent in English