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Key Account Manager 🇫🇷 at Alan
AlanParis, France; Bordeaux, France; Lyon, France; Marseille, France; Biarritz, France; Nantes, France; Annecy, France·4d ago
ManagerFull-timeRust
Salary Range
$69,360 - $93,840 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Key Account Manager to join our Account Management team at Alan. This role focuses on making key accounts stay and grow with Alan by building strong customer relationships and identifying customer needs.
Key Responsibilities
- →Handle a portfolio of strategic accounts and flagship companies
- →Build and maintain strong customer relationships with key stakeholders
- →Proactively identify potential signals of dissatisfaction and implement solutions
- →Ensure successful onboarding of new accounts and promote Alan health partner positioning
- →Analyze and present consumption reports to customers through business reviews
- →Identify and execute out-of-the-box initiatives to engage existing customers
- →Be in charge of cross-selling/upselling our portfolio to answer customer needs
- →Renegotiate contracts to guarantee great value for money to customers
- →Participate in the evolution of our products and services, acting as the voice of our customers
Requirements
- ✓At least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
- ✓Fluent in both French and English
- ✓Experience in dealing with companies of more than 300 employees
- ✓Tact and empathy that make great negotiators
- ✓Expertise in positive lobbying with key stakeholders
- ✓Analytical and problem-solving skills
- ✓Great active listening skills and ability to craft the right follow-up message
- ✓Growth mindset and adaptability to new trends
- ✓Based in (or willing to relocate to) Paris, Bordeaux, Marseille, Lyon, Annecy, Nantes or Biarritz
Benefits
- ★Fair rewards and generous equity packages
- ★Flexible office space or sponsored co-working hubs
- ★Top of the range equipment
- ★Flexible vacation policy and flexible working hours
- ★Comprehensive health insurance
- ★Transport benefits
- ★Learning & training opportunities
- ★Personal growth through coaching
- ★Extended parental leave
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