Key Account Manager Crew Lead - Spain 🇪🇸 at Alan

YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. THE KEY ACCOUNT MANAGEMENT TEAM Our Account Management team’s purpose is to make our key accounts grow with Alan. We are looking for someone to help us take care of our growing portfolio of clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems. ⭐️ THE ROLE ⭐️ As a Key Account Manager Crew Lead, you will: - Support the team to: - Handle a portfolio of companies - Ensure client loyalty: build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them. - Build customer engagement: ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers. - Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points. - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. - Drive change in products and services, and act as the voice of the customers to product and operations teams. - Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams. - Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding) - Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives - Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges - Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team - Lead the renewal campaign. ⭐️ IS IT WHAT YOU ARE LOOKING FOR? ⭐️ You may be a great fit at Alan if you have/are: - At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels - Proven experience managing or leading a Sales or Account Management team (3+ years) - Excellent track record - we are looking for over-performers - Experience with companies of more than 300 employees - Passionate about healthcare. Eager to deepen your understanding of health insurance market dynamics, trends, and our products. - Based in (or willing to relocate to) Madrid or Barcelona. - Experience in insurance/employee benefits is a plus but not mandatory Hard skills: - A skilled negotiator, consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy. - Positive lobbying: ability to identify key influential figures and to cultivate and grow a network - Fluent in Spanish and advanced level of English, both spoken and written. - Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions) - Strong analytical skills: adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively. Soft skills/ Behavioral traits: - Strong active listening skills and empathy - Ability to create long-term relationship based on trust and transparency - Ability to work independently in a fast-paced environment - Quick learner with growth mindset: we expect account managers to develop an in-depth understanding of health insurance market dynamics and trends (in addition to our products) For this opportunity, we are aiming to hire within the B1-D level range [Upgrade to PRO to see link] 🙌 PERKS & BENEFITS [Upgrade to PRO to see link] At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible Office. Sponsored co-working hubs in Madrid and Barcelona - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture [Upgrade to PRO to see link] - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan [Upgrade to PRO to see link] and Career [Upgrade to PRO to see link] pages, as well as our Medium [Upgrade to PRO to see link] blog [Upgrade to PRO to see link] and Glassdoor page [Upgrade to PRO to see link] for more info.