Product Manager - AI Customer Support at Alan

YOU. BETTER. WITH ALAN. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all. Our mission: Help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. By connecting all aspects of care (private, public, and direct to consumer) we create the most member-centric healthcare experience, reducing claims costs while generating new monetization opportunities. We partner with tens of thousands of companies across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦, serving over a million members. HOW WE WORK: OUR LEADERSHIP PRINCIPLES - Mission is the Boss — We think long-term and are methodical optimists who take risks, seeking our mission's success above all else. - Distributed Ownership — Accountable enlightened despots: everyone owns their decisions and results. - Radical Transparency — All information is accessible and written-first, so everyone can make the best decisions asynchronously. - Always Growing — Direct, positive, and caring feedback, combined with self-growth ownership. ⭐️ THE PRODUCT MANAGER ROLE ⭐️ Product Managers at Alan are responsible for going deep on user needs, defining a product strategy, and turning it into a high impact product roadmap. - You'll work closely with designers, engineers and ops to define the right product and implement it. - You'll partner and align with all parts of the business: sales, customer care, insurance. AI Customer Support is amazing opportunity to have an impact: - You'll own a product area at the frontier of AI, reinventing customer support by empowering Care teams with AI agents that automate a growing share of written and voice conversations. - Working in the Support crew means expanding AI-powered experiences that today already resolve 50% of mobile interactions automatically, with a quality that matches or exceeds human-led conversations. - You'll shape the next generation of AI customer support: a coherent experience across Email, Phone, and Chat, with correct resolution when possible and smooth escalation to a Care expert when needed. - You'll build tooling that lets Care and Ops teams configure, test, monitor, and improve AI agents, with the right guardrails to ensure trust and quality. - You'll stay at the forefront of AI progress and directly translate it into product impact, deploying our agent stack across multiple countries. - You'll work with a world-class team. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit at Alan if you have: - At least 2 years of experience in a product management role (or equivalent product ownership) in a fast-paced, high-autonomy environment. - Fluency in French and English. - Curiosity and genuine excitement for AI: experience building AI products, or a strong willingness to learn how LLM-based systems behave in production and their common failure modes. - A builder mindset: hands-on and comfortable working close to the product's "engine room" (debug tools, traces, evaluation dashboards, workflows) to understand what's really happening and unblock progress. - Strong product execution skills: you set measurable goals, prioritize effectively, and ship iteratively, balancing quality, speed, and impact. - The ability to bridge technical and non-technical worlds: you translate between engineering constraints and Care/Ops reality, and drive alignment through clear framing and sharp decision-making. - A member-first instinct: strong intuition for trust, clarity, and UX quality, with experience running effective discovery (interviews, shadowing, data) and turning insights into scalable solutions. - Strong written communication skills in internal- and external-facing settings. For this role, we are looking for a level C1-E on our salary grid [Upgrade to PRO to see link] 🙌   PERKS & BENEFITS [Upgrade to PRO to see link] At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only). - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture [Upgrade to PRO to see link] - Parental leave. Extended parental leave for all new parents, for permanent contracts only. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan [Upgrade to PRO to see link] and Career [Upgrade to PRO to see link] pages, as well as our Medium [Upgrade to PRO to see link] blog [Upgrade to PRO to see link] and Glassdoor page [Upgrade to PRO to see link] for more info. #LI-DNI