Product Manager FBS at Alarmcom

Position Overview Alarm.com (ALRM) is a profitable, growing technology company delivering cloud based software and connected device solutions in the Internet of Things (IoT) space. As we scale globally across SaaS subscriptions and hardware offerings, our billing platforms and finance integrations are critical to revenue accuracy, dealer satisfaction, and operational efficiency. We are seeking a Product Manager to support and evolve Alarm.com’s SaaS and hardware billing products and related ERP integrations. This individual contributor role focuses on execution across our homegrown billing systems, supporting ERP evaluation and migration efforts, and improving end to end billing experiences for internal teams and external dealers—under the guidance of senior product, finance, and engineering leadership. This role partners closely with Finance, Accounting, Engineering, Billing, and Operations in a mission critical domain. What You’ll Do • Execute against the product roadmap for Alarm.com’s billing platforms • Support billing workflows for SaaS subscriptions and hardware sales, including invoicing, credits, adjustments, and disputes • Gather and document requirements for billing initiatives, including ERP billing evaluation and migration planning • Develop and maintain a strong understanding of billing workflows, edge cases, and operational pain points • Partner with Finance and Accounting to support billing accuracy, reconciliation, and revenue integrity • Collaborate with Supply Chain to align hardware invoicing with shipments, RMAs, and inventory events • Assist with ERP billing capability evaluations by documenting gaps, validating workflows, and supporting defined target state decisions • Support phased billing migrations while helping minimize operational and revenue risk • Partner with Billing Operations and Support to identify product improvements that reduce dealer inquiries • Write detailed product requirements and validate complex billing scenarios with Engineering • Define and track success metrics such as billing accuracy, cycle time, and support contact reduction • Other duties as assigned Required Experience • 2-4+ years of product, technical product, or business systems experience (product management preferred) • Experience working with billing, invoicing, payments, or financial systems • Exposure to ERP platforms or integrations (e.g., Microsoft Dynamics 365, NetSuite, or similar) • Experience partnering with Finance, Accounting, and Operations stakeholders • Background as a Business Analyst, Systems Analyst, or Associate PM on financial or operational systems is acceptable • Strong attention to detail in business critical domains Domain Knowledge • Working understanding of SaaS and hardware billing concepts (invoicing, credits, adjustments, proration, disputes) • Familiarity with system integrations and cross platform data flows • Ability and willingness to learn accounting and AR concepts quickly • Ability to translate financial workflows into clear product requirements Ways of Working • Hands on, detail oriented, and comfortable learning complex systems • Able to operate with mentorship and feedback in ambiguous environments • Strong written and verbal communication skills • Collaborative and effective in cross functional settings • Willing to support production issues and billing escalations as part of a team • Experience using AI tools to improve productivity is a plus Nice to Have • Experience with dealer, partner, or B2B billing models • Exposure to subscription or usage based billing • Experience improving operational efficiency or reducing support volume through product changes • Experience in hybrid homegrown + ERP billing environments • Familiarity with tools such as Power Platform, Jira, Confluence, and Figma Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. WHY WORK FOR ALARM.COM? • Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers. • Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team! • Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. • Community and Camaraderie: One of our core values is to 'Keep It Fun,' which to us means fostering a strong sense of community. Our culture is built on collaboration and connection, where we celebrate our successes and believe that a positive, engaging environment is key to doing our best work. • Alarm.com values working together and collaborating in person. Our employees work from the office 4 days a week. COMPANY INFO Alarm.com is the leading platform for intelligently connected properties. Millions of homeowners and businesses rely on Alarm.com's technology to secure, monitor, and manage their environments from anywhere. Our comprehensive suite of solutions—including security, video surveillance, access control, active shooter detection, intelligent automation, energy management, and wellness—is delivered exclusively through a trusted network of thousands of professional service providers and commercial integrators across North America and worldwide. Alarm.com's common stock is traded on Nasdaq under the ticker symbol ALRM. Alarm.com delivers serious security for serious people. For more information, please visit www.alarm.com. COMPANY BENEFITS Our total rewards package is designed to support you holistically—in your health, your finances, and your life outside of work. The package includes medical plans with company subsidies, a Health Savings Account (HSA) with a company contribution, and a 401(k) with an employer match. We encourage a healthy work-life balance with paid vacation that increases with tenure, paid holidays, wellness time, and paid maternity and bonding leave. To complete the package, we also provide company-paid disability and life insurance, all within a collaborative and casual work environment. Alarm.com is an Equal Opportunity Employer In connection with your application, we collect information that identifies, reasonably relates to or describes you ("Personal Information"). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision. Notice To Third Party Agencies: Alarm.com understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [Upgrade to PRO to see contact].