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SeniorFull-timeJavaScriptJavaGoRESTAPIAI
Key Responsibilities
- →Handle all Zendesk administrative functions including user account maintenance, reports, dashboards, and workflows
- →Design, implement, and support medium to high complexity configurations and low to medium complexity customizations
- →Perform regular system maintenance according to Zendesk best practices
- →Troubleshoot issues with Zendesk and related systems including plugins and integrations
- →Respond to emergency situations to resolve immediate issues
- →Maintain Jira tickets with current status and solution descriptions
Requirements
- ✓Bachelor's Degree in Computer Science or related major, or equivalent working experience
- ✓6-8+ years of experience as a Zendesk Administrator
- ✓Zendesk Administrator certified or equivalent experience
- ✓Strong customer-facing skills with excellent verbal and written communication
- ✓Strong analytical and organizational skills with ability to multitask and prioritize
- ✓Demonstrated ability to understand and articulate complex requirements
- ✓Creative and analytical thinker with strong problem-solving skills
- ✓Ability to meet deadlines and handle simultaneous requests
- ✓Availability to occasionally work outside business hours
- ✓Experience with Jira is preferred
- ✓Front end web development experience with HTML, CSS, and JavaScript is preferred
Benefits
- ★Flexible work schedules and remote work availability
- ★Health, dental and vision insurance paid up to 80% for employees
- ★21 days of PTO in first year
- ★Two paid volunteer days and 11 paid holidays
- ★12 weeks paid parental leave for all new parents
- ★Six weeks paid sabbatical after six years of service
- ★Educational Assistant Program and Clinical Employee Reimbursement Program
- ★401(k) with up to 4% match
- ★Stock options
