Account Manager, Full Service at Ambrook

Ambrook helps American family-run businesses become more profitable and resilient. From volatile markets to climate shifts, independent operators face mounting pressure. While sustainable investments often yield the best long-term returns, they require financial clarity and capital that fragmented legacy systems can’t provide. We are rebuilding the financial infrastructure that independent operators rely on. By replacing paperwork with modern tools for accounting, banking, and spending, Ambrook gives owners the data they need to prove viability to lenders and the next generation. We empower the stewards of land and labor to make confident investments in their future. We’re a Series A startup backed by Thrive Capital, Dylan Field, and Homebrew. We’re looking for early team members to help us untangle the intersection of American industry, climate, and the economy. THE OPPORTUNITY Ambrook is looking for someone who thrives at the intersection of relationship building, problem solving, and financial workflows. You'll be working directly with farmers, ranchers, and rural business owners enrolled in Ambrook Full Service [Upgrade to PRO to see link] hands-on advisory offering— to help them make more confident financial decisions. We work closely with customers to understand their needs and help them meet their goals. The role is part advisor, part problem solver, part builder. You’ll play a critical role in supporting more complex farm and ranch operations, helping them get the most out of Ambrook’s bookkeeping, reporting, and financial tools, and ultimately giving them the tools to make CFO-level decisions. If you’re excited about supporting the folks doing the hard, on-the-ground work, we want to hear from you. WE’RE LOOKING FOR SOMEONE WHO CAN… - Own a portfolio of high priority customer relationships, ensuring their financial systems are set up for insight and action. - Advise customers on how to leverage their financial data to make better decisions—whether it’s breakeven pricing, enterprise profitability, or loan readiness. - Build repeatable processes, documentation, and automated workflows that contribute to a scalable service model. - Grow customer relationships over time, identifying expansion opportunities and collaborating with sales when appropriate. WITHIN 1 MONTH, YOU’LL… - Build deep product fluency by immersing yourself in our software, services, and internal tools to speak with confidence and clarity to customers - Shadow priority customer and design partner onboarding calls and start building your own relationships with producers - Get up to speed on how Ambrook serves customers with multi-entity operations, complex reporting needs, or evolving business structures - Audit existing team workflows to identify highest-leverage automation opportunities. - Begin building agents or automations to streamline at least one core repetitive workflow. WITHIN 3 MONTHS, YOU’LL… - Own onboarding for new mid-market customers, designing solutions and ensuring successful implementation - Proactively identify common pain points and create documentation, tools, or processes to address them, including agents that remove > 30% of manual effort from core workflows - Become a trusted partner to producers by helping them unlock insights from their financial data - Shape the customer journey, contributing to retention and expansion strategies that turn satisfied users into vocal advocates - Act as a bridge between the customer and the broader team, surfacing insights to influence marketing, support, and product development. WITHIN 6 MONTHS, YOU’LL… - Fully own a book of business across full-service and mid-market customers, driving retention and satisfaction - Move beyond onboarding and monthly check-ins to run substantive customer business reviews, helping customers understand enterprise profitability, benchmark performance, and make forward-looking operational and financial decisions. - Partner with Product, Design, and Engineering teams to shape new features and improvements based on customer needs - Own enhancements to data and automation infrastructure that help the team focus on the highest value activities for customers - Develop a point of view on what 'full service' looks like at scale, contributing to how Ambrook evolves its advisory offering over time. - Pilot new playbooks for onboarding or expansion with high-opportunity accounts. ABOUT YOU - You have a background in finance, accounting, FP&A, or consulting, and a solid understanding of financial statements and financial management - You have a curiosity about working with agricultural producers or rural businesses, or have worked with them directly - You’re comfortable working directly with customers to troubleshoot financial data and enjoy turning messy or incomplete information into something useful and actionable. - You have strong technical aptitude and can quickly learn, configure, and navigate new software platforms, workflows, and tools. - You’re naturally curious and have strong written and verbal communication skills - You’re a patient, thoughtful communicator who builds trust quickly BENEFITS - Competitive salary - Health insurance - 401(k) with matching contribution - Flexible vacation time - Flexible work hours - Work-from-home/remote office stipend, or desk at Ambrook’s NYC office - Wellness stipend - Professional development stipend OUR VALUES - Real Talk – We create space for ourselves and others to be straightforward, vulnerable, and accountable. - Reach Understanding – We are driven by curiosity and empathy to learn about our customers, team, and world. - Be Proactively Resourceful – We are internally motivated and externally empowered to identify opportunities and solve problems. - Derisk Thoughtfully – We lean into the biggest risks we face as a company and put in the work to address them systematically. - Find the Positive-Sum – We believe in creating incentive structures that align the needs of our company, our customers, and our planet.