Senior Customer Onboarding Specialist - Portuguese Market at Amenitiz

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia. Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up. We’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups. At our Barcelona office, we turn positivity into progress, ownership into bold ideas, and collaboration into results that matter. Every day, we push boundaries, celebrate growth, and create an environment where our people can thrive, make an impact, and shape the future together. As a Senior Customer Onboarding Specialist, you’ll play a key strategic role in shaping how our customers experience Amenitiz from day one. Beyond managing onboarding, you’ll act as a trusted advisor for high-value clients, helping them unlock the full potential of our platform and driving long-term success. This is a hands-on and impactful role where you’ll combine customer interaction with strategic thinking. You’ll also support and mentor junior team members, contribute to process improvements, and collaborate cross-functionally to elevate our onboarding experience globally. Your mission • Lead onboarding for high-value customers, ensuring a smooth and successful launch with Amenitiz. • Deliver advanced product training, enabling clients to become autonomous and confident users. • Act as a strategic partner to customers, identifying opportunities to improve adoption and reduce churn. • Build strong, long-term relationships and become a trusted point of contact during onboarding. • Mentor and support junior onboarding specialists, sharing best practices and helping them navigate complex situations. • Identify bottlenecks in onboarding processes and propose data-driven improvements to enhance efficiency and customer experience. • Collaborate with cross-functional teams (Product, Customer Success, Sales) to drive global improvements and align on customer needs. • Share insights and feedback from customers to continuously improve our onboarding strategy. • About you: • You are fluent in Portuguese and English, with excellent communication skills. • You have 3+ years of experience in a customer-facing role, ideally in SaaS, tech, or onboarding. • You have experience mentoring or supporting junior team members and enjoy helping others grow. • You are a strategic thinker, capable of identifying opportunities to improve processes and customer experience. • You are customer-centric, with a strong ability to understand needs and tailor solutions. • You are proactive, analytical, and solution-oriented, with strong problem-solving skills. • You are comfortable working cross-functionally and contributing to broader team and company initiatives. • You are organized, adaptable, and thrive in a fast-paced environment. Our Benefits • Competitive salary - We recognize your hard work and celebrate your success with exciting, performance-based incentives. • Comprehensive health & wellness coverage - Your physical and mental well-being matter, and we’ve got you covered. • Stock options - Be a part of our success with real ownership in Amenitiz. • Get paid whenever you want - No need to wait until the end of the month - access your salary anytime. • Flexible benefits - Save on meals, childcare, transportation, and training with our tailored remuneration options. • Grow with us - Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities. • Fuel your curiosity - We'll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!