Senior UX Researcher at Anaplan

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Anaplan is looking for a UX Researcher to join our global UX team and help shape the future of our products. You’ll be based in our New York City office, collaborating closely with team members across our London, San Francisco, and New York locations. As part of our Global Product and Technology organization, you’ll play a key role in delivering critical insights that support product innovation and strategic business goals. Now is an exciting time to join our global User Experience team of designers and researchers. We advocate for the user experience across our ecosystem by enabling data-driven decisions rooted in a deep understanding of user needs, behaviors, and pain points. Our mission is to drive customer delight and create that powerful ‘aha’ moment for users discovering what’s possible with Anaplan. Your primary responsibility will be to uncover deep insights about our users and communicate these effectively through compelling storytelling that builds empathy and inspires action. You’ll partner with cross-functional teams to ensure that research findings lead to real change—running workshops, generating artifacts, and embedding research into the product development process. Your Impact • Collaborate with designers and product managers to determine research objectives. • Prepare research plans, define metrics and outcomes, and execute user studies. • Recruit and schedule participant sessions, managing incentives and logistics. • Conduct research using methods such as moderated interviews, usability testing, card sorting, workshops, and surveys. • Use storytelling and creative delivery formats to share findings and help teams prioritize design decisions and product requirements. • Analyze data from diverse sources such as usage analytics, customer satisfaction surveys, and support tickets to generate insights. • Create compelling outputs such as task flows, personas, journey maps, and research reports. • Contribute to evolving our research processes, tools, and ways of working. • Support and educate designers and product managers on research methods, benefits, and applications. Your Qualifications • 4+ years of experience leading UX research projects from inception to delivery, using both generative and evaluative methods. • Passion for analyzing qualitative and quantitative data to uncover insights and drive impactful decisions. • Skilled in usability testing, interviews, journey mapping, persona development, and survey creation. • Ability to deliver both tactical and strategic recommendations using creative and engaging communication formats. • Highly organized, analytical, and methodical—committed to improving quality through user research. • Strong communicator and collaborator, able to present findings persuasively and build alignment across teams. Preferred Skills • Degree in Human-Computer Interaction, Cognitive Psychology, or a related social science discipline. • Experience in B2B or SaaS environments, especially on complex product initiatives. • Exposure to Artificial Intelligence applications or research. • Familiarity with enterprise SaaS, financial systems, or planning software. • Willingness to travel within the UK and occasionally abroad. #LI-SP1Base Salary Range:$163,000—$220,000 USDOur Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  Fraud Recruitment Disclaimer  It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.   Anaplan does not:  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [Upgrade to PRO to see contact] before taking any further action in relation to the correspondence.