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Mid LevelFull-timePythonAWSKubernetesDockerAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Solution Engineer to join our team at Appian. This role involves acting as the first responder for our cloud platform, triaging and resolving alerts generated by our monitoring systems. This is a night shift position with opportunities for growth and development.
Key Responsibilities
- →Collaborate with engineers to troubleshoot, escalate, and resolve complex system and customer issues.
- →Provide direct technical support to customers as needed.
- →Proactively improve system health by identifying alert trends, enhancing monitoring, and contributing code to increase reliability and efficiency.
- →Diagnose root causes and solve complex technical problems through hands-on troubleshooting.
Requirements
- ✓Bachelor's degree or equivalent work experience in a technical field.
- ✓A hands-on, technical background with strong troubleshooting skills.
- ✓Foundational knowledge of networking (e.g., TCP/IP, DNS, HTTP, routing).
- ✓Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus).
- ✓Experience in a procedural environment, such as Helpdesk or 1st Line Support.
- ✓Comfortable with the Linux command line.
- ✓Strong communication skills and the ability to work effectively within a team and with customers.
- ✓The ability and willingness to work a night shift schedule.
Benefits
- ★Competitive salary and shift differential
- ★Comprehensive benefits package including health coverage, life and disability insurance
- ★Retirement/pension plan and wellness programs
- ★Learning and development resources and tuition reimbursement
- ★Employee Stock Purchase Program (ESPP) and equity awards
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