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ManagerFull-timeTypeScriptJavaGolangReactAWSMySQLGoAIAPI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer (SDK Integration) to join our Rewarded Solutions team at adjoe. This role involves managing the technical onboarding of app partners in GCR & APAC, ensuring smooth SDK implementation, and providing data-driven insights to help partners reach their KPIs.
Key Responsibilities
- →Manage the technical onboarding of our newest app partners in GCR & APAC and ensure a smooth SDK implementation process.
- →Become the link between various stakeholders, teams, and clients to provide clients with solutions to maximize their business goals.
- →Contribute to maintaining easy-to-understand documentation of the integration process.
- →Assist the supply business team by providing them with data-driven insights into how they can reach their KPIs based on the analysis, aggregation, and visualization of adjoe’s data.
- →Support publishers with issues they may face when integrating adjoe, ranging all the way from basic issues in their mobile app code to fine-tuning configurations.
- →Proactively identify integration issues that publishers may face and work with the product team to create solutions for these issues.
- →Be part of an international English-speaking team dedicated to scaling our adtech platform beyond our hundreds of millions of monthly active users.
Requirements
- ✓You have a skill for communicating complex technical information to business teams and partners in Mandarin and English.
- ✓You are able to turn data into clear and actionable insights and document these in understandable spreadsheets or wiki pages to drive business growth.
- ✓You have excellent analytical and communication skills and can use SQL to query databases.
- ✓You act as the voice of the customer and support teams, providing clear and constructive feedback to Product and Engineering teams to help improve our tools, features, and overall user experience of our product.
- ✓You have a working knowledge of how different technical systems communicate with each other, such as being able to test HTTP REST endpoints and understand what could go wrong when they don’t work.
- ✓Plus: You are familiar with Java or have experience building your own apps.
- ✓Huge plus: You have hands-on experience working with app publishers, supporting them through SDK integrations, debugging tricky issues, and guiding them on best practices to ensure smooth rollouts and long-term success.
- ✓You have adtech working experience of 4+ years
- ✓Based in Beijing
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