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Mid LevelFull-timeRustReactAgileAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Support Engineer to join our team at Storyly, a content experience platform for mobile commerce with GenAI capabilities. This role focuses on ensuring post-sale technical quality and proactive support for our mobile SDKs.
Key Responsibilities
- →Own post-sale technical quality by triaging, investigating, and resolving issues, bugs, and technical inquiries through Linear tickets
- →Test new SDK releases before launch across iOS, Android, React Native, Flutter, and Web platforms to catch issues before they reach customers
- →Monitor SDK and dashboard health to verify proper functioning and identify issues proactively
- →Collaborate with the development team to diagnose root causes, reproduce issues, and escalate when necessary
- →Alert Customer Success Managers and Technical Account Managers about recurring bugs, emerging patterns, or potential risks before they impact accounts
- →Track and report on SLA KPIs, ensuring response and resolution times meet commitments
- →Own internal technical documentation for support processes, known issues, troubleshooting guides, and SDK release notes
- →Build reusable knowledge by documenting solutions to recurring problems, reducing future resolution time
Requirements
- ✓3+ years experience in software engineering, QA Engineering, or support engineering experience
- ✓Beyond entry level experience in coding agents, code discovery, bug reproduction, and documentation
- ✓Experience in SaaS, mobile SDKs, issue tracking tools, ticketing tools is a big plus
- ✓You have concrete understanding of libraries and design patterns for modern SaaS products
- ✓Graduated from Computer Engineering, Software Engineering or other related faculties, or equivalent frontend development experience
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