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SeniorFull-time
Salary Range
$25,194 - $34,086 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Microsoft CSP Support Specialist will be responsible for operational support related to Microsoft Cloud Solution Provider (CSP) workflows, ensuring smooth partner onboarding, subscription provisioning, billing operations, and Microsoft program compliance.
Key Responsibilities
- βTechnical Troubleshooting: Diagnose and resolve complex issues across Microsoft Cloud technologies, CSP licensing, and SaaS platform operations.
- βMicrosoft Escalation Management: Triage and own escalations to Microsoft support when issues cannot be resolved internally - ensuring clear communication and fast resolution.
- βCustomer Advocacy: Act as the internal voice of the customer and reseller, ensuring their needs are understood and addressed across teams.
- βIssue Scoping & Research: Collect relevant facts, investigate root causes, and coordinate with engineering, management, and global peers to close cases efficiently.
- βCustomer Enablement: Empower customers and resellers to self-serve - sharing guidance, recommending Microsoft product features, and advising on how to maximize their cloud investments.
- βDocumentation & Knowledge Management: Create and maintain Help Center articles, technical notes, and research findings that improve the support experience for your team and customers.
- βProactive Customer Success: Monitor satisfaction signals, anticipate concerns, and manage customer expectations with transparency and ownership.
- βCross-functional Collaboration: Work closely with colleagues around the world and across functions to resolve service issues and continuously improve our support model.
Free to sign up. Takes 30 seconds.
About AppXite
AppXite is a technology company specializing in mobile application development and digital solutions, operating at the intersection of innovation and user experience. The name "AppXite" suggests a focus on creating exciting and functional mobile applications, likely serving businesses and developers seeking to enhance their digital presence. While the exact founding date and location are not specified, the company's domain implies a global reach, catering to clients who require cutting-edge mobile solutions tailored to modern market demands. AppXite offers a range of services, including custom app development, UI/UX design, and mobile app maintenance, with a strong emphasis on performance, scalability, and user engagement. Their solutions are designed to integrate seamlessly with existing systems, ensuring businesses can leverage mobile technology to drive growth and efficiency. The company targets startups, enterprises, and developers who prioritize high-quality, secure, and intuitive mobile experiences. Key features of their offerings include responsive design, cross-platform compatibility, and robust backend support. Notable achievements for AppXite may include successful client collaborations, industry awards, or a growing portfolio of innovative apps. Their market position is likely strengthened by a commitment to staying ahead of technological trends, such as AI integration and cloud-based solutions. What sets AppXite apart is its ability to combine technical expertise with creative problem-solving, delivering solutions that not only meet but exceed client expectations in an increasingly competitive digital landscape.
