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Mid LevelFull-timeGitAIAPI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for customer-focused Tax Support Specialists to join our team. This role involves supporting professional customers with tax questions and guiding them through the filing process using our embedded tax services.
Key Responsibilities
- →Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns
- →File individual tax returns and manage rejected returns through resolution
- →Conduct customer outreach via messaging and outbound calls as filing deadlines approach
- →Consistently meet or exceed goals for customer satisfaction, service quality, and operational efficiency
- →Share feedback with leadership and product teams to improve the product, processes, and overall customer experience
Requirements
- ✓Strong customer service skills with the ability to communicate clearly, patiently, and effectively in written and verbal formats
- ✓Technical aptitude and problem-solving mindset—comfortable navigating multiple systems and adapting quickly to new technology
- ✓Experience preparing returns in high volume settings preferred
- ✓Proficient with digital tools including customer portals, secure document sharing, and online communication platforms
- ✓Self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry
Free to sign up. Takes 30 seconds.
